Loading...
 
Share this Job
Apply now »

Third Line Network Analyst

Location: UK - Nottingham, UK - Hatfield, UK - Manchester | Job-ID: 45281 | Contract type: Standard | Business Unit: Others

 

3RD LINE NETWORK ANALYST

 

Job Introduction

A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge in a range of Network technologies including routing/switching and Firewall.

The successful candidate will continue to expand their technical skills by joining our Networking team based in Nottingham. The successful candidate is required to support our customer base across predominantly the UK and mainland Europe. The role will focus on providing technical support to our customers and wider business. The role will require a person that can provide customer facing solutions, resolve customer issues in a timely and professional manner.

 

KEY ACCOUNTABILITIES:

            • Stakeholder engagement will be key, and you will establish and maintain good relationships within IT

               Services and Business Change, additionally interacting with business teams, as and when required.

            • Managing small project work to the customers timeframes, providing technical advice and recommendations

               where required.

            • Providing guidance and support to the 2nd line Network team to reduce incidents on the customers environment.

 

ROLES & RESPONSIBILITIES:

Technical 80%

            • Technical Project Delivery

            • Fault Management - In depth Call and incident Management – Customer facing

            • Escalations - Ensure the right technical level input is provided for all assigned escalations

            • Mentoring - Provide mentoring to 2nd line analysts to ensure an increase in technical skills

            • Service Integration -  Provide technical leadership in the implementation/take on of new customers and          

               services

             • Service Design - Support the Operational and Design Architects provide a customer design that meets

                customer and Computacenter requirements

            • Changes -  Manage and implement all Non-Standard and Standard Technical requests

            • Pro Active -  Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that

               meet Computacenter and customer expectations

            • Tooling - Integrating Computacenter tools into customer environments

 

Administration 20%

            • Documentation - It is critical for all customer documentation to be kept 100% up to date

            • Participate in team meetings

            • Utilise the business tool suite to manage day to day tasks

            • Ensure accurate completion of all incidents records and associated paperwork

            • Updating – the call management system as required

            • Reporting – Assist with SLA reporting when required

            • Security – Adhere to customer and Computacenter Security Policies

            • Worksheets – Update accurately worksheets and system pricing tools as documented

 

SKILLS/EXPERIENCE REQUIRED:

Essential Skills

            •             Minimum 3 years of Network experience in a 3rd Line support capacity

            •             Experience of working in a Service Provider / Multi Customer Environment

            •             Demonstrable problem-solving skills of complex issues

            •             Contributes to, supports and works within the team

            •             Excellent organisational skills, able to take a methodical approach

            •             Manage and prioritise own workload in line with agreed timescales and outcomes

 

Essential Technologies/Vendors

            •             Routing + Switching – Cisco (IOS & NX-OS) including OSPF/BGP/EIGRP/OTV/VPC/VDC

            •             Firewalls - Cisco ASA & Checkpoint

            •             Application Delivery Control – Citrix Netscaler

 

Desired Skills

            •             Excellent written and verbal communication skills

            •             Experience of working in a NOC environment

            •             Proven experience of ITIL Service Management process planning, and implementation

 

Desired Technologies

            •             Authentication Controls – TACACS/RADIUS/802.1x

            •             RSA

            •             F5

            •             802.1x

            •             Cisco ISE

            •             Catapan

            •             HPE/Aruba Switching/Routing

            •             HPE/Aruba Mobility/Clearpass

            •             Firewalls – Juniper SRX/ISG, Palo Alto (Panorama), Cisco FTD, Fortigate, Checkpoint NGFW

            •             SDN Technologies

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

Apply now »