Third Line Build Analyst

Life on the team

We are looking for a 3rd Line Engineer – Mobile Device Management to join our Endpoint Build and Configuration team at Computacenter. This is an excellent opportunity to join a collaborative and experienced global team responsible for delivering secure, standardised and high-quality mobile device services for our customers.

You will oversee the end-to-end lifecycle of mobile devices, from enrolment and configuration through to in-life support, ensuring environments remain secure, compliant and aligned with Computacenter's technical and security standards.

What you’ll do

• Provide 3rd line technical support for complex mobile device management issues across a large customer estate.
• Manage and support mobile device environments using Workspace ONE, Blackberry Unified Endpoint Manager, Microsoft Intune and other modern device management technologies.
• Deliver the end-to-end enrolment, configuration, deployment and in-life support of iOS and Android mobile devices.Manage mobile operating system deployments, including iOS and Android releases, installations and configuration.
• Create, configure and maintain device and user policies to ensure devices remain secure, compliant and aligned with customer requirements.
• Manage device onboarding and offboarding throughout the mobile device lifecycle.
• Manage mobile devices through Organisation Groups and ensure appropriate configuration and policy assignment.
• Support certificate creation, deployment and ongoing certificate management.
• Monitor and maintain mobile device environments to ensure compliance with Computacenter's technical and security standards.
• Manage incident queues and work within agreed SLAs, taking ownership of technical issues through to resolution.
• Work closely with internal technical teams, customer stakeholders, service management functions and third-party vendors to coordinate technical activities and resolve issues.
• Support regular BAU build releases to maintain customer security and compliance requirements.
• Contribute to non-standard projects and technical initiatives throughout the year.Identify opportunities to improve processes, automation and the overall quality and consistency of the mobile device service.
• Maintain appropriate technical documentation and ensure changes are delivered in accordance with agreed processes and standards.Keep up to date with emerging mobile, endpoint management and cloud technologies and apply relevant knowledge to the service.
• Ensure all activities are delivered in line with Computacenter security policies and customer requirements.

   

  What you’ll need

   

  • Proven experience working in a 3rd line support or senior mobile endpoint engineering role.
  • Strong hands-on experience of Modern Device Management within a large mobile customer estate.
  • Experience managing mobile environments using Workspace ONE, Blackberry Unified Endpoint Manager and Microsoft Intune.
  • Strong practical knowledge of Workspace ONE Unified Endpoint Manager, Blackberry Unified Endpoint Manager, Microsoft Intune, Apple Business Manager, JAMF, Samsung KNOX, Android Enterprise Manager, Entra ID, Microsoft 365, ZTNA (Zero Trust Network Access)
  • Strong knowledge and practical experience of iOS and Android operating systems, including installation, configuration and ongoing management.
  • Experience creating and managing user and device policies.
  • Experience with certificate creation, deployment and management.
  • Experience managing mobile devices through Organisation Groups.
  • Experience with mobile device onboarding and offboarding.
  • Strong understanding of endpoint management and cloud technologies.
  • Excellent troubleshooting and problem-solving skills, with the ability to investigate and resolve complex technical issues.
  • Experience working within a managed service environment and delivering against agreed SLAs.
  • Strong communication and coordination skills, with the ability to work effectively with customers, technical teams, service management and third-party suppliers.
  • A structured and methodical approach to technical delivery, documentation and change management.
  • A commitment to delivering secure, standardised and high-quality mobile services.

   

  Additional information

  Country: UK

  Location: Nottingham

  Hours: 37.5 hours per week

  Working Pattern: Full-time, office-based

  Role Type: Permanent