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3rd Line Virtualisation Analyst - Hyper-V and VMware

Location: UK - Nottingham | Job-ID: 153046 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

Virtualisation 3rd Line Technical Analyst

A Virtualisation 3rd Line Analyst will provide specialised support alongside the designing, developing, and deploying of VMWare, Citrix and Microsoft Virtualisation technologies on large corporate infrastructures. Liaising closely with senior stakeholders across the business and customer base will be a frequent occurrence in order that detailed technical requirements are understood and delivered within agreed service levels and established processes.

 

The analyst should have extensive experience servicing large corporate infrastructure which should encompass mainly VMware and Microsoft Hypervisor technologies.

 

KEY ACCOUNTABILITIES:

  • Ensuring technical incidents / requests are adequately fulfilled and resolved in accordance with Computacenter’s established policies and procedures
  • Contributing to the writing and management of technical documentation in the form of designs, procedures and knowledge articles
  • Expected to proactively act upon service improvement opportunities
  • Expected to possess adequate knowledge of Wintel supported products and act as a point of escalation for technical issues and queries
  • Stakeholder engagement will be key, and you will establish and maintain good relationships within Managed Services, additionally interacting with other teams, as and when required
  • Operating in a senior capacity, you will often be leading and positively representing the Wintel Service Line in key technical decisions with a view to acting upon agreed solutions
  • Accountable for service transition activities, ensuring that solutions are technically viable and supportable

 

ROLES & RESPONSIBILITIES:

  • Provide innovative technical solutions to complex hardware/software problems
  • Provide detailed and effective communication to internal team and clients.
  • Schedule and coordinate installation and maintenance of standard software/hardware for VMWare/Hyper-V and ensure compatibility of hardware/software
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Work with event and incident management, Service Desk, and other technical teams when sensitive issues arise, or a major problem is suspected.
  • Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues. Follow through on issues with vendors for a timely resolution.
  • Providing rota based Out-Of-Hours Support for Major Incidents in a 3rd line capacity

 

SKILLS/EXPERIENCE REQUIRED:

• Excellent written and verbal communication skills.

• Ability to work under pressure to tight deadlines and deliver high quality material in a right first-time way.

• Proven experience of ITIL Service Management processes 

• Strong interpersonal skills & able to develop and maintain effective and credible relationships with business leaders and supplier management. 

• Proven ability of proactively engaging and managing a broad range of stakeholders. Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and delivering against goals.

• Ability to deliver professional yet difficult messages at all levels in an appropriate and professional way.

 

Technical Skills Required

The analyst should have had exposure to legacy and current VMware Hypervisor & management technologies such as vSphere versions 5, 6, 7 including vCenter management. 

Microsoft Hyper-V (2012, 2016, 2019 Releases Including SCVMM management) and should have been supporting these implemented technologies in an administrative capacity.


They will have experience of the virtualisation management toolsets including but not limited to:

  • Provisioning new virtual machines
  • (Re)Deploy / Upgrade vSphere Components
  • User and Access Management
  • Resource Pool Management
  • Appliance Management (vCenter)
  • Host Management
  • vCenter / SCVMM Inventory Management
  • Virtual Machine Clone / Template Creation
  • vSphere Cluster Management
  • Storage Management
  • Network Management
  • Virtual Machine Workload Management
  • Data Center Cluster Creation Inc implementation & Configuration of HA and DRS based functionality
  • Snapshot management
  • Patch management
  • Involvement in consolidation tasks using vCenter converter and other P2V based technologies

The analyst will be expected to complete the following tasks:

  • Run custom scripts.
  • PowerShell script creation / maintenance for automating tasks within vCenter / SCVMM.
  • Preparing Virtual Machines for OS clustering scenarios.
  • Ad-hoc and scheduled task management
  • Manage replication

Awareness or knowledge of the following technologies:

  • Cisco UCS technologies
  • Nutanix Hyperconvergence
  • vCenter Site Recovery Manager
  • vRealize suite
  • VMware Cloud Foundation
  • NSX-T
  • PowerShell
  • VMware vSphere Replication
  • Microsoft Failover Clustering
  • Windows Server Core
  • VMware vSAN

 

 

Desirable Skills

Other experience would include, but not be limited to the following:

  • Desirable skills in networking and storage concepts
  • Operational support of a VMware VCF environment
  • Windows server management
  • Provisioning Services vDisk management, including build, maintenance, patch management.
  • Citrix App and Desktop provision and maintenance of shared pooled and persistent desktop models.
  • Citrix App and Desktop administration, build, management, maintenance, and patching.
  • Logon Script, Group Policy maintenance using standard toolsets.
  • End-user application installations, maintenance, and troubleshooting.
  • Patch management
  • Ability to lead on small to medium project deliverables to a set project plan.

 

 

About Computacenter

  • Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.
  • We help our customers to Source, Transform and Manage their technology infrastructure, to deliver digital transformation, enabling people and their business.
  • Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 18,000 people worldwide.
  • Our ambitions are:
    • To be strongly recommended by customers.
    • The preferred route to market for our Technology Partners.
    • An organisation that people want to join and stay with.
    • And trusted as an agile and innovative provider of digital technology around the world

Computacenter is an equal opportunity employer and welcomes diversity

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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