Security Cleared First Line Analyst

Location: UK - Nottingham | Job-ID: 209595 | Contract type: Standard | Business Unit: Information Technology

Life on the team

As a SC cleared First Line Analyst at Computacenter you will work 5 days a week in our Derbyshire office supporting one of our largest customers in the UK. You will work 37.5 hours per week between the hours of 7am – 7pm.

What you’ll do

• Managing inbound/outbound customer contacts either remotely or at customer site through a variety of channels
• Ticket creation and management to ensure customer compliance 
• Performing technical activities and resolving issues at first point of contact where applicable
• Evaluate escalations and action appropriately to ensure customer demands are met
• Provide customer service to internal and external customers to ensure consistent experience
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
• Ability to identify improvement ideas with Team Leaders to take further actions 
• Collaboration and professional communication (client and internal)
   

What you’ll need

• Security Cleared – must hold current Security Clearance to be eligible for the role
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role 
• Good interpersonal skills, basic literacy, and numeracy skills to support in customers language
• Strong communication skills with a proactive approach to solutions
• At least 18 months experience of working on a service desk / call centre
• Customer Service experience is essential at this level
• Ability to perform ticket analysis and report on trends
• Ability to handle excel, ppt at a basic level
• Ability to use, create and review knowledge articles
   

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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