IT First Line Analyst - Apprenticeship

Location: UK - Nottingham | Job-ID: 212406 | Contract type: Fixed Term Contract | Business Unit: Information Technology

Life on the team

Salary: £19,500

Start Date: 1st September 2025

Apprentice Programme: Digital Support Technician Level 3 with Firebrand

Duration: 16 months

Location: Nottingham

Contract type: Fixed Term Contract

Application closing date: Due to a high volume of applications the deadline to apply is 14/04/2025.

During this apprenticeship, you will be part of the Group Managed Services (GMS) Digital Experience Centre. Our Operations team is responsible for providing our customers with IT support and management services 24/7 across the world. The team manages, monitors, and supports customers’ IT environments globally, bringing together all aspects of end-to-end delivery and ensuring efficient management of their technology infrastructure. During your time as a Digital Support Technician apprentice and First Line Analyst, you will have the opportunity to work with a variety of technical and non-technical teams across Computacenter. This apprenticeship will give you the foundation you need to jumpstart your career in technology.  

As part of a new cohort, you’ll form great friendships among your fellow apprentices. Everybody wants each other to succeed – and we regularly celebrate our success – by recognising colleagues who’ve received great feedback during team meetings.

You’ll work within an inclusive and supportive environment where we make sure everybody feels welcome and included. And if there’s anything you’re not sure about, a colleague will be happy to answer any questions you might have. It’s how we all grow.

What you’ll do

For the duration of your programme, you will be studying towards a Digital Support Technician Level 3 qualification. Throughout your apprenticeship, you will spend about 80% of your time in work and 20% studying toward your qualification.

You will build and maintain effective working relationships with internal and external stakeholders whilst maintaining open and constructive working relationships with a high degree of commitment. The successful apprentice will seek to identify better ways to deliver improvement and simplify how activities are undertaken.

Throughout the rotation of the programme, you will also:

• Gain an understanding each team’s role within the business and the importance of it across Computacenter.
• Support with work to help meet individual and team targets.
• Assist with any required reporting activities.
• Manage inbound/outbound customer contacts through a variety of channels.
• Perform technical activities and resolve issues at first point of contact where applicable.
• Provide customer service to internal and external customers to ensure consistent experience.

What you’ll need

• You will need to have achieved a minimum of 5 GCSE’s including both your Maths, and English Language GCSE grade 4/ C or above or a Level 2 qualification in a relevant subject.
• You’ll have Basic Microsoft Office 365 knowledge.
• You’ll have a genuine interest and desire to develop.
• You’ll have an interest in data.
• You’ll have good written and verbal communication skills and presentation skills (oral and written).
• You’ll have the ability to work in a structured and timely manner and to handle multiple activities simultaneously. 

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider which will include a Maths and English assessment and a review of any previous qualifications you hold.

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

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