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First Line Analyst

Location: UK - Nottingham | Job-ID: 186741 | Contract type: Standard | Business Unit: IT Service Desk


First Line Analyst

Nottingham based (hybrid work available)


Team overview


This role is for our new team which is currently being setup on a customer site in Derby, working for a secure client it is vital the applicant holds SC clearance. The team will consist of an onsite manager, and a small team of level 1 and 2 analysts, working closely with other resolving teams onsite.


What you’ll be doing


  • Call taking
  • Queue management
  • Good time keeping (scheduled adherence)
  • To deliver outstanding service by understanding users IT and business needs
  • To provide centralised advice and support to customer in line with contractual arrangements.
  • Flexible working approach due to working hours.
  • Be able to deal with upset users from all levels of the business
  • Provide single point of contact for users
  • Develop and maintain rapport with end users
  • Able to differentiate between numerous customer applications.
  • Be able to draw on experience to coach both end users and colleagues


What you’ll bring


We are looking for someone who is eager to develop their current skills and real hunger to progress, this team will be I the early stages and we are on the lookout for someone who can come in with great team ethic and help shape the team to ensure long term success!


Why should you join the Servicedesk team at Computacenter


As Europe’s leading independent provider of IT infrastructure services & solutions, Computacenter opens a door to a range of opportunities for progression, training and accreditations that is unmatched and offers a competitive salary with a fully flexible benefits scheme.

In this role you will have great opportunities to bring new ideas to the table to help drive the team forward through periods of change, you will also have the chance to work with teams across the department on initiatives to help with your progression long term

We have a progression pathway in place to help guide your progression/development long term


Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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