3rd Line Engineer - Mobile Device Management

Location: GBR - CC Nottingham, GBR - CC Hatfield Adm | Job-ID: 220019 | Contract type: Standard | Business Unit: Service Desk

Life on the team

You’ll join our Endpoint Build and Configuration Service, supporting the delivery and ongoing development of Mobile Device Management services for a secure managed-service customer.

This is a specialist third-line role with a strong focus on Jamf Pro, Apple Business Manager and Microsoft Intune. You’ll manage complex mobile-device configurations, policies, operating-system releases and security requirements across iOS and Android environments.

As one of our senior MDM specialists, you’ll take ownership of complex technical issues and provide expert guidance to colleagues and customer stakeholders. You’ll also help us strengthen and develop our MDM capability as the service continues to grow.

This is not a mobile hardware or handset-support position. We’re looking for someone who already has substantial experience administering, configuring and troubleshooting enterprise MDM platforms at third-line or specialist level.

The role is based in either Hatfield or Nottingham and is primarily site-based due to the secure customer environments you’ll support. 

What you’ll do

• Provide third-line support for complex Mobile Device Management incidents and service requests.
• Administer and support Jamf Pro, Apple Business Manager and Microsoft Intune.
• Create, deploy and maintain mobile-device policies, configuration profiles and security controls.
• Manage the enrolment, configuration and ongoing support of iOS and Android devices.
• Plan and support mobile operating-system releases, upgrades and configuration changes.
• Troubleshoot complex issues involving device configuration, applications, policies, certificates, enrolment and compliance.
• Support mobile security, compliance and threat-detection capabilities.
• Manage application deployment and provide post-deployment support.
• Work with technical teams, service management colleagues, customer stakeholders and third-party suppliers to resolve incidents and deliver service improvements.
• Manage assigned incidents and requests in line with agreed service levels.
• Produce and maintain clear technical documentation, support procedures and configuration records.
• Provide technical guidance to first- and second-line support teams.
• Act as a subject-matter expert for MDM services and contribute to the continued development of our mobile capability.

What you’ll need

• SC clearance or be eligible and willing to obtain.
• Proven experience in a third-line Mobile Device Management, endpoint-engineering or senior mobility-support role.
• Strong hands-on knowledge of Jamf Pro, including policy management, configuration profiles, security and troubleshooting.
• Practical experience administering Apple Business Manager.
• Strong Microsoft Intune administration and troubleshooting experience.
• Experience managing enterprise iOS and Android environments.
• Experience creating and maintaining user and device policies.
• Knowledge of device enrolment, onboarding, offboarding and organisation-group structures.
• Experience supporting mobile operating-system releases, application deployment and configuration changes.
• Strong incident investigation and problem-solving skills, with the ability to resolve complex technical issues.
• An understanding of mobile security, compliance and threat-prevention controls.
• Experience creating and managing certificates used within mobile-device environments.
• The ability to work confidently with technical teams, customer stakeholders and third-party suppliers.
• Clear written and verbal communication skills, including the ability to explain technical issues to different audiences.
• A proactive approach to service improvement, knowledge sharing and technical documentation.

Desirable skills and experience

• Experience with Workspace ONE Unified Endpoint Management.
• Experience with BlackBerry Unified Endpoint Management.
• Knowledge of Samsung Knox or Android Enterprise.
• Experience with Microsoft Entra ID and Microsoft 365.
• An understanding of Zero Trust Network Access principles.
• Experience providing technical consultancy or acting as an escalation point for MDM services.
• Experience working in a defence, government, security-cleared or otherwise regulated environment.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments.  Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!