Operations Team Manager (people management)

About the role
The Technology Sourcing and Innovation “TSI” Team Manager will have managerial responsibilities for a large team and will be responsible for all aspects of people management within a functional area. The role will also be accountable for operational delivery and performance.

The role requires approximateiy 30% domestic travel.

What you'll be doing

• Provide advisory role within specialist area to peer group, customers, and direct reports.  
• Manages, develops, and coaches team of staff and implements performance management solutions where required.
• Provides full line management responsibilities for direct reports.
• Assess situations, issues and opportunities and escalate when appropriate.
• A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establishes productive relationships and networks at an operational level to build and maintain customer relationships.
• Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.  
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Embrace and support Computacenter's mission and core values. 

What you have

• Legally eligible to work in the United States.
• Bachelor’s degree in Business, Human Resources or related field, or equivalent experience
• At least 5 years of experience in a people management role.
• Experience of working in a challenging commercial environment.
• Good working knowledge of relevant functional systems.
• Experience of developing best practice policies and procedures for functional area.
• Excellent attention to detail.
• Strategic thinking and tactical execution skills.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required and shows initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Business and financial acumen with strong analytical skills.
• Commercially astute.
• Ability to act both independently and as part of a team.
• Initiative to develop and expand knowledge.
• Computacenter experience in internal processes, systems, tools, and platforms. 
• Team-oriented working and thinking. 
• Willingness to travel.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us