Solutions Lead - Customer Enablement

About the role
Customer Enablement is part of the GIS (Group Information Services) Delivery Function which provides tooling solutions that support customer contracts, whether onboarding, change, renewal, or offboarding. In this role, you’ll help lead solutions management activities for complex bids and support delivery across the US, working closely with global teams. You’ll also focus on removing onboarding barriers, ensuring efficient operations, and delivering cost-effective, compliant solutions that enable the business to serve customers effectively.

What you’ll be doing

Stakeholder Management & Team Leadership (40%)

• Own the stakeholder interface with key senior stakeholders primarily in the US as well as in the UK and Europe, ensuring smooth operations and alignment with company goals.
• Stay informed on local market trends and Computacenter’s pipeline development to support effective delivery within GIS.
• Build and maintain high quality relationships with GIS Strategic Business Partners, ensuring they have the insight and information they need to provide timely insights, manage escalations, and respond to evolving business needs.
• Support US-based and global team members working on complex bids and projects for US customers.
• Maintain a forecast of the resources required in the team, ensuring appropriate utilization and resource planning looking ahead. 
• Contribute to reporting and analysis that gives key stakeholders visibility into customer progress and emerging patterns and themes.
• Be a key point of escalation relating to solutions management (and where needed more broadly) working to manage business stakeholders.   
• Put together effective technology solutions and manage into a broader campaign ad bid.
• Ensure that new and changing solution requirements are owned end to end.

PreSales & Change (60%)

• Collaborate with other skilled Solutions Managers or lead efforts directly to develop solutions that consider all aspects of the customer, business needs, and technology requirements to: 
• Create tooling solutions supporting Computacenter’s standards while allowing for customer-specific variations. Ensure accurate costing and provide clear statements of work to support the bid process.
• Monitor and participate in the pipeline and deal lifecycle, understanding the likely demands and patterns (both technical and commercial) arising. 
• Oversee the solution throughout the project lifecycle ensuring its integrity, ensuring appropriate input and compliance regarding security, enabling adaptation where required and providing suitable support to the project team. 
• Extract key lessons and insights from each piece of work and ensure these are used to improve in future work. 
• Contribute to the optimization of costs and time through effective solutions and detecting opportunities for optimization.

What you have 

• Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
• Knowledge of GIS operating model
• Experience with industry frameworks (ITIL, SAFe, DevOps) 
• Good knowledge and experience of SAP, MS Office, and MS Teams
• Strong leadership, influencing and stakeholder management skills
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Good knowledge of the IT industry and an understanding of IT technologies and products
• Excellent written and verbal communication skills
• Comfortable communicating with colleagues in different countries where English is not the first spoken language
• Good self-organization and time management skills
• Ability to prioritize and handle multiple requests simultaneously
• Can build trust, be assertive when required and show initiative and enthusiasm
• Resilience, and able to deal with stressful situations
• Business and financial acumen with strong analytical skills
• Demonstrate an understanding of product supply chains
• Commercially astute
• Team-oriented working and thinking
• Legally eligible to work in the United States

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us