ServiceNow Senior Technical Consultant

Location

Atlanta, GA | Dallas, TX | New York, NY US

Salary Range

$140K - $165K USD

Position Overview

The Senior Technical Consultant helps customers maximize the benefits of the ServiceNow platform. They are part of a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping Computacenter United States, Inc. and our customers maximize the benefits of the ServiceNow Platform. Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.

Duties/Responsibilities

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

• Deliver high quality ServiceNow implementation and optimization projects based on business process requirements
• Ensure adherence to coding and design standards, and providing technical hand-over documentation
• Peer reviewing the work of others
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations
• Increase application operating efficiency and adapting to new requirements, as necessary
• Keep up to date with current and future market developments, technologies, product, and strategies
• According to experience:

• Provide technical design authority and mentor more junior members of the team
• Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
• Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice

• Assist with system testing and UAT
• Contribute to the development of technical procedures and standards
• Escalate issues in line with company processes to ensure customer demands are met
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements

• Embrace and support Computacenter’s mission and core values.

Education & Experience Required

• Legally eligible to work in the United States
• Bachelor’s degree in Business, Information Technology or related field, or equivalent experience

Skills & Competencies

• Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team
• Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
• Over 5 years of experience in similar roles within the ServiceNow ecosystem for ITSM, FSM and ITAM
• Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
• Skills and experience in Web Technologies (e.g. JavaScript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
• Ability to provide technical leadership and support to Process Consultants
• Software Development Lifecycle experience in Agile and Waterfall projects

WHY COMPUTACENTER?
 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
 
WE OFFER A GREAT BENEFITS PACKAGE!
 

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 

You must be authorized to work in the United States.

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.