Senior SAP Technical Support Consultant

Location

East Coast, US

Position Overview
As the Senior SAP Technical Support Consultant, you will be a part of an SAP Applications Department within a global acting Support Team maintaining the production operation for all SAP users.

Essential Duties/Responsibilities

• Partner with business leaders to deliver services that support company objectives and are consistent with Winning Together values.
• Ensure the ongoing production operation for all SAP users at international group level
• Actively support our users and ensure qualified SAP second level technical support for the SAP systems SAP LO and SAP MM. 
• First point of contact in the event of system malfunctions in the logistics environment
• Communicate system malfunctions to the solution teams with the appropriate urgency and follow them up until they are resolved, and an RCA (Root Cause Analysis) is created 
• Jointly responsible for SAP transport management (via CHARM)
• Embrace and support Computacenter’s mission and core values
• Perform other duties as assigned 

Education & Experience Required

• Bachelor’s degree in IT or a comparable qualification/professional experience
• Recent professional experience in the support of global SAP LO and SAP MM applications 
• Legally eligible to work in the United States.

Skills & Competencies

• Good knowledge of and experience with SAP, MS Office, and MS Teams
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Good knowledge of the IT industry and an understanding of IT systems and products
• Familiar with IDOC process
• Excellent written and verbal communication skills
• Good self-organization and time management skills
• Ability to prioritize and handle multiple requests simultaneously
• Ability to build trust, be assertive when required 
• Self-motivated
• Enthusiastic
• Resilient and  capable effectively managing stressful situations
• Strong analytical skills
• Team-oriented 
• Hands-on mentality
• High customer and service orientation

WHY COMPUTACENTER?
 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
 
WE OFFER A GREAT BENEFITS PACKAGE!
 
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 

You must be authorized to work in the United States.

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.