Inside Sales Team Manager

About the role
As the Inside Sales Manager, you will be responsible for the management of the inside sales sub-teams within a specified group. This role is expected to contribute to the development of the inside sales team. 

What you'll be doing

• Partners with business leaders to resolve customer escalations in a timely manner to avoid Disruption and minimize business impact. 
• Manage direct reports in multiple locations.
• Build a collaborative, cross-functional community between different groups of the organization.
• Monitor overall performance of team to meet expectations.
• Ensures the implementation of process changes requested by management 
• Ensures that staff have had all the information/training related to the processes/actions to be deployed and implemented
• Recruit, train, lead, motivate, develop and manage the performance of direct reports.  
• Create and complete necessary project documentation/internal forecasting activities.  
• Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties.  
• Act as a point of contact for the team in connection with any work-related concerns issues.  
• Participate in testing customer/internal tools, systems, processes 
• Identify recurring problems and work toward root cause analysis with proactive, preventative solutions.  
• Ensure that all the team comply with the client & Computacenter security and company policies.  
• Develop and agree personal development plans for all direct reports.  
• Prepares, implements and follows-up regular team meetings
• Complete the yearly performance reviews for direct reports.  
• Ad-hoc initiatives and projects as required by the business. 
• Lead the team by example and integrating the Computacenter core values into everyday mindset and speech.    
• Embrace and support Computacenter’s mission and core values.

What you have

• 2 years+ People management experience
• Legally eligible to work in the United States.
• Requires outstanding writing and presentation skills, critical thinking, decision making and initiative  
• Able to prioritize work, demonstrate resourcefulness, flexibility and attention to detail  
• Experience of relevant business systems e.g. Salesforce (CPQ), Order Engine, SAP, Intranet, Internet, E-Business Tools
• Good time management as well as independent, solution-oriented work and good self-organization
• Demonstrates a detailed knowledge of and understands the direction of change in the marketplace, industry, consumer preferences and relevant stakeholders
• Coaches team members to recognize and use each other’s strengths to achieve team goals
• Encourages the following of standard processes and makes significant effort to improve processes
• Identifies decision makers and leverages relationships to improve service/sales
• Maintain and improve customer satisfaction levels  
• Minimize costs  
• Keep skills up to date with IT industry standards as appropriate to the role/Contract  
• Attain and maintain accreditation as appropriate to the role/Contract  
   

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us