Cisco Software Lifecycle Manager

Location 

Norcross, GA | Irvine, CA | Plano, TX

Position Overview

The Cisco Software Lifecycle Manager will report to the Cisco Partner Alliance Manager and will be responsible for managing business-to-business relationship with Cisco and our customers. Individual will manage Cisco lifecycle offerings, lifecycle rebates, and software adoption.

Duties/Responsibilities

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Leader of Customer Success Practice to support over all business plan and financial objectives for the Cisco Lifecycle Team
• Determine infrastructure needed to support the Customer Success team
• Assist in the hiring of required resources, such as Customer Success Managers (CSMs)
• Obtain commitment and follow through from the leadership teams, such as marketing, sales, engineering, and support
• Oversee and support new offer development, ensuring overall operational readiness, and driving business development for your new Customer Success offerings
• Ensuring effective technology adoption that leads to high renewal rates and expansion opportunities
• Work collaboratively across the company to ensure that customers are represented throughout every customer lifecycle stage, including product management, engineering, marketing, sales, operations, and services
• Strong Focus on ensuring that all expansion, upsell, and adoption activities are being executed
• Foster cross-company collaboration
• Be an industry thought leader
• Prioritize Cisco CX Program Initiatives for back end profitably and rebates
• Understanding of all Cisco Services to better enhance all sales and engineering opportunities.
• Manage relationship with Cisco lifecycle team(s) and Computacenter United States to build the brand and the business around Computacenter’s Lifecycle offerings
• Develop strategic plan for overall growth and engagement with Computacenter United States.
• Drive change, innovation and growth across the Cisco’s Lifecycle offerings  
• Maximize front and back end process for partner specific items such as rebate programs, partner-specific solutions, and more.
• Analyze and report on the teams initiatives, forecast for strategic changes and report on key metrics within the Cisco Lifecycle Team
• Act as a point of escalation on complex issues and providing appropriate support to internal team members.
• Communicate partner programs and processes to internal departments.
• Work with Computacenter Sales, Marketing and Engineering team on Lifecycle related activities to drive demand
• Assist with customer-facing meetings in conjucntion with Sales and Services to close opportunities  
• Work through lifecycle offers and or Cisco programs to help improve business profitability.
• Embrace and support Computacenter’s mission and core values.

Education & Experience Required

• Legally eligible to work in the United States.
• Experience in broad knowledge Cisco Products and Solutions
• Experience with Cisco Software and Services Lifecycle offerings and programs

Skills & Competencies

• Ability to assess potential growth in partner relationships.
• Contributes to the organizational vision and strategy, initiates and leads collaborative forums across the organization to create the foundation for achieving strategic goals
• Demonstrates understanding of current and emerging market trends, geographic and cultural needs.
• Presentation skills.
• Hands-on mentality
• High customer and service orientation
• Strong social skills, especially in dealing with users, ability to deal with conflicts and strong communication skills

WHY COMPUTACENTER?
 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
 
WE OFFER A GREAT BENEFITS PACKAGE!
 

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 

You must be authorized to work in the United States.

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.