Technical Analyst - IT Helpdesk

Location: IN - Noida | Job-ID: 218040 | Contract type: Standard | Business Unit: Service Desk

Life on the Team

We are seeking a seasoned Technical Service Desk Engineer to provide L1 support to US customer via phone calls, email and ticketing system into 24*7 support environments.

What You Will Do

• Respond to incoming support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting for hardware, software, and peripheral issues.
• Assist users with password resets, account access, and basic configuration support.
• Escalate unresolved issues to Level 2 or appropriate technical teams.
• Log and track support requests using the IT ticketing system.
• Follow documented procedures and contribute to internal knowledge base articles.
• Maintain professionalism and clear communication with end-users.

What You Will Need

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3-6 years of experience proving L1 support to US customers as service desk agent.
• Respond to incoming support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting for hardware, software, and peripheral issues.
• Assist users with password resets, account access, and basic configuration support.
• Escalate unresolved issues to Level 2 or appropriate technical teams.
• Log and track support requests using the IT ticketing system
• Strong analytical and problem-solving skills.
• Excellent communications

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter