Apply now »

Technical Analyst

Technical Analyst

Exp: 3-5 yrs

NP : Immediate-30 days

Locations:  Mumbai

Install, upgrade, support and troubleshoot , Windows 10 / windows 7 and Microsoft Office,O365 and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

• Develop trends by monitoring and analysing incoming calls, problems and support requests

. Stock taking and managing store room assets

 

 Operational:

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator

• Email account administration, i.e., account creation and management and distribution lists on Exchange

• User account administration, i.e., account creation and management and password resets on Active Directory

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory, Assets management.

• Familiarize end users on basic software, hardware and peripheral device operation

Works with vendor support contacts to resolve technical issues within the desktop environment

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Works with other IT team members regarding new branch builds and upgrades

• Dealing with queries by following departmental procedures for fault resolution

• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

• Arranges for and/or prepares equipment for shipping/receiving

• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas

• Maintain adequate knowledge of operating systems and application software used to provide a high level of support

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

 

Experience/Knowledge & Skills:

Working technical knowledge of current protocols, operating systems and standards.

• Ability to operate tools, components and peripheral accessories.

• Microsoft Desktop Support Technician an advantage

• Software and Hardware Troubleshooting

• Windows 10, Windows 7 experience

• Routers, switches and firewall basic experience

• Microsoft Office 2010 / 2016 support

• TCP/IP

• Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools

• Knowledge of all software applications used within the organisation

• Good understanding of various asset classes (Equities, FX, and Fixed Income).

• Understanding of market data systems such as Bloomberg or Reuters.

• Able to navigate in Unix and Windows proficiently, experience in reading logs generated by systems processes and in performing level 1 and level 2 troubleshooting.

• Knowledge of FIX and TCP/IP are advantageous but not required. Experience in TIBCO or any middleware is preferred

• Experience of Perl or Shell scripting are advantageous

• Use SQL and reporting tools to provide ad-hoc reports to the senior management team

• Ticketing system in SNOW / Service Now

• Capture and input of daily activity

• Follow up of operational issues

• Asset management in HPAM

-Knowledge on any service management tool.

Apply now »