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Service Architect

Location: UK - Mobile England, South Africa - Cape Town, UK - London, UK - Reading, UK - Manchester, UK - Nottingham | Job-ID: 172661 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

Team overview


A fantastic Solution Architect opportunity has arisen for the right candidate to join Computacenter’s dynamic and rapidly expanding Business Enablement and Take-On organisation. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your skills and knowledge to some of the highest profile projects and customers in the market. With open access to thought leaders and major industry players, you’ll get exposure to leading edge technologies which will enable you to advance your skills.

The role will be part of a single point of contact organisation that facilitates and enables Computacenter’s Group Delivery’s solutions for service desk, end user computing and managed infrastructure opportunities. 

 

What you’ll be doing:

 

  • Act as the Group Delivery single point of contact to support for service management, sales and design in responding to service desk, end user computing and managed infrastructure opportunities.
  • Review customer requirements against defined corporate service standards to identify service constraints and deviations. 
  • Suggest proactive and innovative solutions to requirements.
  • Negotiate with the various internal global stakeholders within group delivery and sales.
  • Perform risk profiling and mitigation identification. 
  • Provide or acquire internal approval for service change designs.
  • Provide peer review for colleagues on service and commercial solutions 
  • Provide written proposals / quotations for the acceptance and delivery of services
  • Act as a gatekeeper ensuring best value for customer and CC.
  • Maintain an understanding of Computacenter’s service support and technology solutions; including cost drivers, benefits and limitations.
  • Upon notified approval provide all required solution artefacts to the transition organisation to implement. 
  • Drive the Sales team in the initial architecture phase of the bid life-cycle to an optimal standard solution. 
  • Drive team’s cross countries to work collectively towards an optimal outcome where nonstandard services are required
  • Take Group Delivery accountability for the design of all Group Delivery nonstandard services.
  • Produce / update all agreed deal artefacts in relation to the nonstandard services.


What you’ll bring
 

  • Experience in costing complex / transformation IT services, involving datacentre, storage, helpdesk, hardware maintenance, deskside support, server and network management etc. 
  • A strong operational understanding of the catalogue services we offer. 
  • Be analytical and risk aware. Able to analyse and put into context cost, risk, assumptions and dependencies into a commercially viable proposal. 
  • Strong commercial modelling experience. 
  • Strong networking skills with the ability to communicate effectively at all levels both internally & externally. 
  • Ability to balance, co-ordinate and translate the needs of multiple stakeholders. 
  • Experience managing workloads / time to achieve deadlines in pressure situations 
  • Familiar with ITIL to at least Foundation level.
  • Excellent negotiation skills
  • Experience in the delivery of Managed Services in an IT outsourcing organisation
  • Thorough understanding of the IT sales cycle

 

Why should you join the Business Enablement and Take-On organisation  at Computacenter? 


Computacenter is growing and we are seeing a lot of investment in our people. Working Solutions Architect, you will have the opportunity to create and develop new services within a Global Company. You will have the chance to continuously develop your career with us and work with likeminded passionate professionals.  


You will be part of a passionate customer centric team, the role will offer you the chance to drive you career in several directions, from sales to Solutions. 


If you are looking for that next step in your career apply today and let us have a chat.  

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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