Solution Architect

Location: UK - Mobile England | Job-ID: 218785 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

Location: UK wide

Join Computacenter’s ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you’ll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform.

In this customer-facing role, you’ll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You’ll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes.

You’ll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre-sales approach.

Why join us/what success looks like:

• This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value.
• Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions.
• Success means strengthening Computacenter’s pre-sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping.
• Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation.

What you’ll do

• Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required.
• Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer’s ServiceNow strategy.
• Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in-life contracts.
• Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings.
• Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight.
• Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations.
• Share Computacenter’s practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise.
• Work with ServiceNow partner pre-sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods.

What you’ll need

To be successful in this role, you’ll need to have:

• Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers.
• Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives.
• Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value.
• Excellent team-working skills, with the ability to collaborate across virtual teams to develop the right customer solution.
• Excellent problem-solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills.
• Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management.
• High degree of technical expertise and practical understanding of ServiceNow-based solutions.
• Able to demonstrate Computacenter’s ‘Winning Together’ Values in how they approach work.
• Confident, engaging and credible in customer-facing situations.
• Able to manage your own workload and comfortable working independently or as part of a wider team.
• Capable of managing customer and stakeholder expectations in complex pre-sales environments.
• Willingness to travel within the UK and overseas.

It would also be advantageous if you have:

• Experience delivering ServiceNow pre-sales activity as part of broader customer solutions.
• ITIL Foundation, Intermediate or Expert Certifications.
• Pre-sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples.
• Experience with ServiceNow Customer Workflows and Employee Workflows.
• Experience of delivering ServiceNow pre-sales solutions alongside complementary technology, vendors and integrations.
• Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment.
• Experience of other IT Service Management toolsets and complementary technologies.
• The ability to conversate in additional languages such as German and French.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter