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ServiceNow Systems Administrator

Location: UK - Mobile England, UK - London, UK - Nottingham, UK - Reading, UK - Manchester, UK - Milton Keynes (old), UK - Edinburgh, UK - Hatfield, UK - Leeds, UK - Liverpool, UK - Sheffield, UK - Maidenhead, UK - Maidstone, UK - Romford | Job-ID: 79761 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services


ServiceNow Systems Administrator


TU ServiceNow Centre of Excellence

A founding ServiceNow partner in the UK with ‘Elite’ Partner status, TeamUltra are now Computacenter’s ‘ServiceNow Centre of Excellence’
We have a team of highly skilled architects, project managers, process and technical consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work
We have a strong team culture to support and develop our employees, we strive to continuously improve our practice and we take pride in regularly receiving the highest customer satisfaction scores
Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice
Responsibilities –

  • Act as the first point of contact for all Customer Incidents & Requests across multiple channels
  • Proactively managing the team’s queue by reviewing new calls, and carrying out triage or capturing customer requirements
  • Responding to new calls promptly, and keeping customers updated with progress of existing calls
  • Taking ownership and managing calls through to completion within any agreed SLA’s
  • Provide confident and effective communication with customers at all times and adjusting your style when required
  • Managing the time spent on calls and planning and organising the work required.  Free 30min assessment time to decide on best course of action and manage expectations
  • Liaise with resourcing team and escalate calls which require a specialist resource to resolve
  • Utilise all sources of information and collaborate with your colleagues to find the best solution for the customer
  • Ensure your work is clearly captured, and videos / documentation created as appropriate
  • Take part in team meetings, share ideas and work towards improving our service
  • Take ownership of your own career and development once agreed and discussed (PDP’s)
  • Expected to research, self-study and attain/retain accreditations in ServiceNow
  • Monitor your skills and update the Skills Matrix frequently to show progress in your development
  • Attend training and company meetings as necessary
  • Adopt and conform to company standards and policies
  • Present a professional image in conduct, attitude and attire especially when at Customer Sites
  • Delivery of work per agreed timescales
  • Keep abreast of industry trends in the Service Management arena and developments in ServiceNow applications
  • Provision of weekly ‘burn rate’ reports for selected customers


Qualifications –

  • Relevant qualifications
  • ServiceNow Certifications – System Administrator, Certified Implementation Specialist in ITSM and other areas


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 16,000 employees worldwide who are accompanying our international customers on their path to digital transformation.


Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.


At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.


Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »