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ServiceNow Solution Leader

 Location: UK - Mobile England | Job-ID: 205528 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team
Due to the continued growth and success across our ServiceNow business, a new and exciting opportunity has arisen for an additional Solution Leader to join the UK ServiceNow sales team. The successful applicant will be responsible for helping Computacenter accelerate its ServiceNow offerings and support the ServiceNow Sales team to qualify and understand customers business challenges, build solutions that meets their needs, and create proposals that outline Computacenter’s ServiceNow solutions & services. 



What you’ll do

  • Supporting Computacenter’s Private Sectors
  • Drive ServiceNow campaigns into wider Computacenter customer strategy
  • Own the product relationship with 10x strategic customers, to support the development of further opportunity with a long-term path of growth
  • Consultative engagement with Senior customer stakeholders, to understand key customer challenges and objectives
  • Can articulate how ServiceNow fits into the broader technology landscape, to improve experience and support transformation
  • Advise and guide on all aspects required to enable success of a ServiceNow transformation, including
    • Strategy and Capability roadmap
    • Construct of the customers internal capability
    • Appropriate Governance model 
    • Alignment with operating model
    • Enablement & engagement requirements
  • Owning Sales Enablement messaging and content relating to our ServiceNow strategy within our Private Sector Sales teams
  • Maintaining industry awareness and leveraging market knowledge
  • Work closely with Computacenter’s ServiceNow delivery teams, to ensure project delivery is in line with customer strategic directive
  • Provide ServiceNow thought leadership into Computacenter’s CTO Community
  • Serves as a motivating role model and maintains the ability to support and coach
  • Engaging with ServiceNow’s Solution and Product owners gaining early insight into new developments and opportunities
  • Promote Computacenter’s capabilities into the Partner and Sales teams
  • Attending and Representing Computacenter at Industry events, as the ServiceNow Lead Authority within our key markets


What you’ll need

  • A strong background in leading and implementing multiple areas of the ServiceNow platform, particularly the core applications underpinning IT Workflow
  • Strong Leadership skills – capable of stepping into new environment and taking a leading role, with confidence and credibility, and must be capable of engaging passionately to bring people along the journey
  • Advanced Project Delivery experience – authentic and can talk from experience of delivering large complex implementations, ideally from the perspective of being a customer
  • Coaching (training of associate team members on execution of tasks)
  • Strong structural work methods, multitasking and time management skills
  • Solid problem solving and assertive consultative skills
  • Skills in business process analysis


About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 

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