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ServiceNow Lead Consultant

Location: UK - Mobile England, UK - London, UK - Nottingham, UK - Reading, UK - Birmingham, UK - Milton Keynes (old), UK - Edinburgh, UK - Hatfield, UK - Liverpool, UK - Manchester, UK - Bristol, UK - Leeds, UK - Cardiff, UK - Sheffield, UK - Belfast | Job-ID: 71265 | Contract type: Standard | Business Unit: Others


ServiceNow Lead Consultant


This is an Excellent Opportunity to join as a ServiceNow Lead Consultant. As a founding UK ServiceNow partner, Computacenter’s ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform.  We are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping Computacenter and our customers maximise the benefits of the ServiceNow Platform


Key Responsibilities

  • Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:

ITIL best practice

ServiceNow best practice

Industry trends and use of ServiceNow

Providing business analysis to understand and document customer requirements


  • Conduct process workshops to:

Establish current customer requirements and review any solutions already considered to meet the customer’s business needs

Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow


  • On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:

Managing project tasks and timelines from Computacenter’s perspective

Project progress meetings with the customer

Providing a single point of contact between the customer and internal Computacenter resources

Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer

Adopting and conforming to company standards and policies

Leading Sprint review “show and tell” workshops

Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support

Working with the Project Manager on the sales to delivery handover

Participating in internal ServiceNow communities and other knowledge sharing activities


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »