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Service Designer

Location: UK - Mobile England | Job-ID: 156404 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

Your tasks:

As a Service Designer in the Expert Services department, you will assess the service requirements from the customer segments for the product business, including product-related services. This covers the entire quotation process. Your tasks in detail:

 

Support of sales and service management in presales or in the preparation of an opportunity (~15%)

- Consulting with profound knowledge of the service portfolio of Technology Sourcing as well as the capabilities and strengths of the individual internal departments

- Presentation and explanation of Computacenter services to customers

- Development of service approaches to convince the customer of Computacenter's capabilities

 

Service design (~70%)

- Detailed analysis of customer requirements, e.g. on the basis of an RfQ, RfI or RfP tender document

- Development and coordination of an efficient and innovative service design based on an overall end-to-end solution according to customer requirements

- Function of the solution lead for tenders in the product business incl. product-related services

- Definition of deal features to serve the governance process.

- Involvement of all internal departments involved incl. all necessary cost inquiries

- Planning and steering of workshops

- Evaluation of risks and opportunities in the respective solution design incl. necessary (counter-)measures to limit the risks (risk mitigation)

- Documentation of the overall solution in the defined solution design template 

- Preparation of proposal texts

- Preparation of proposal presentations

- Coordination of 3rd party solution elements and benchmark with the internal, central departments

- Carrying out or supporting the due diligence process

- Development of new services for our GTS departments

- Collaboration on innovation projects

- Coaching of team colleagues

 

Handover to Transition and Business Take On (~15%)

- Close coordination with the Transition and Business Take On Manager (TTO Manager) 

- Document preparation and handover to the TTO Manager after winning a tender 

- Supporting the first phase of a TTO project

 

Your profile:

- University degree (with a degree in business informatics, business administration or related fields) or comparable professional training.

- At least 4 years of professional experience with proven experience in product tenders or 2 years as a Service Design Associate 

- Well-founded methodical competence as well as profound process-technical understanding of the relevant technologies and services in the product business

- First experience in international tenders

- Project management skills

- Good market and competitive knowledge 

- Customer orientation paired with good analytical and conceptual skills 

- Practical experience in the comprehensible, target group-oriented presentation and management-oriented presentation of IT issues 

- Ability to translate complex interrelationships into a meaningful offer  

- Experience in translating client-specific strategies and needs into a solution design

- Able to present facts to clients in a relevant format

- High degree of self-reliance, commitment and ability to work under pressure 

- Good command of written and spoken English

- Personal flexibility and high willingness to travel

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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