Service Architect

Location: UK - Mobile England | Job-ID: 211673 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.

We are looking for a Service Architect to join our Customer Service Design function.

The Customer Service Design (CSD) team architects all of Computacenter’s Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise.

Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills.

As part of the Service Architecture team, your work will be vital in growing Computacenter’s Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world.

What you’ll do

• Develop and detail creative solutions for managed services tenders in the enterprise area (primarily network services) that inspire your customers and colleagues
• Independently manage designs within your services and follow prescribed processes to jointly create a coherent solution design
• Present and defend your design Computacenter internally and also in customer proposal presentations or negotiations, maintaining close contact with your stakeholders
• You design portfolio-aligned solutions, together with our sales teams, partners, and service units across our company.

What you’ll need

• Extensive experience with IT enterprise / network managed services environments and good working knowledge of relevant commercial tools and systems e.g. cost & pricing tools, resource modelling
• Experience with integrating network and security services with remote and onsite operations into a consistent service solution
• Demonstratable experience building relationships and partnerships with communication and presentation skills, with the ability to present at internal and external audiences
• In addition to a high level of personal responsibility, analytical thinking and the ability to prioritise own workload and you follow prescribed processes and are collaborative and open to change

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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