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Service Architect and Designer

Location: UK - Mobile England | Job-ID: 84581 | Contract type: Standard | Business Unit: IT Consulting


Who we are

Computacenter supports companies on their journey to digital transformation. We deliver digital technology to some of the world’s greatest organisations. The range of IT topics and industries are so diverse that no two projects are alike. Fully immerse yourself in your customer’s world. Be a part of their team. Help foster long-term relationships with them by being their ‘trusted partner’ as you help them to shape their digital future. We aim to keep one step ahead and we believe in continuous improvement. Collaboration with the world’s leading technology partners is a matter of course for our project management teams.

We are a company where people matter. We are diverse, flexible and open. We are family friendly, supportive and offer flexible and home working. We have a can do attitude and we aim to support and grow our Computacenter family in whichever direction they choose to go, be that up or to a completely new part of the business.

Join us at Computacenter and you’ll feel right at home in an environment where you can work with freedom and flexibility in a team that is open, supportive and always on hand to help -as if they were family. We’re proud that Computacenter is a place where people matter –just as we are of our managers who are real advocates for their people, helping them to power their personal development and enabling them to reach their full potential.  We may be international in our reach and reputation, but we’re small enough for you to be able to influence what goes on and to make a real impact!


Job Description


  • Supporting clients in adoption of Agile methodology, Cloud, DevOps, Artificial Intelligence (AI) and Automation to ensure IT service excellence is delivered.
  • The role (which doesn't require experience in specific technologies, but a keen technical propensity for Service Management and a Consultancy background) will involve working on project-based engagements with clients.
  • Successful candidate will be working with senior clients and actively engage to build relationships and to use their experience to deliver real value
  • Helping customers realise the value of implementing Centre’s of Excellence and Enablement in effectively scaling cloud and devops
  • A proven background in implementing Target Operating Model (TOM) work.
  • A track record of successfully delivering TOMs from scratch.
  • Excellent knowledge of governance and standards.
  • Capability maturity assessment and road mapping.
  • ITIL Expert preferable.


Skills and Experience Required


  • Strong communication and stakeholder management skills
  • ITSM Process excellence
  • Experience of the full project lifecycle / project experience
  • Service Assurance
  • IT Transformation with a solid understanding of Cloud adoption
  • Operational experience
  • Cloud Design and/or operating experience
  • DevOps with awareness of SRE a bonus
  • Knowledge of Cloud Services (AWS, Azure, GCP)
  • Automation experience
  • Service Definition and Product Development
  • ITSM Tooling Implementation
  • Business Service mapping
  • SAFe and TOGAF frameworks



The Service Architect & Designer will play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, delivering outcomes, and continual improvement.



  • Working with the solutions and sales teams, input to the services solutions planning and services development
  • Support the education of sales teams to understand the go to market messaging and content of appropriate propositions and service offerings
  • Support sales teams during the pre-sales process to articulate our capabilities and services solutions to our customers


  • Use strong business analytical skills to synthesise client issues into key challenges which need addressing
  • Have exceptional communication and presentation skills covering both technical and business concepts
  • Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
  • Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey



  • Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset
  • Help with the design of a Service Catalogue to enable IT to communicate effectively with the Business
  • Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
  • Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of a target operating model



  • Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops, ServiceNow tooling
  • Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption
  • The consultant will also support the development and extension of the Service Management practice and be keen to self-develop through training, attending workshops, and networking events.



Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »