Service Architect (Maintenance)

 Location: UK - Mobile England, UK - Hatfield, UK - London, UK - Manchester, UK - Nottingham, UK - Reading | Job-ID: 212266 | Contract type: Standard | Business Unit: Sales & Pre-Sales & Alliances

Life on the team 
We are now looking for two Service Architect (maintenance) to join our thriving team, where you will specialise on either Workplace or Networking /Datacenter Service Architect Maintenance. 

As part of Portfolio, Innovation & Design, we create strategic, customized, tailor-made, efficient maintenance service designs and cost analysis from our broad maintenance portfolio for tenders for our major customers. We work close to Sales to position maintenance solution internally and externally on major opportunities.

This enables us to continuously improve services for our customers, optimize costs and offer a consistent, future-oriented service experience both nationally and internationally.

So, who are we? 

Led by Richard Umney, Portfolio and Design (P&D) are responsible for designing the Computacenter standards for the delivery of managed services, our standards are then consumed and tailored to create compelling and priced solutions in line with customer requirements. Portfolio and Design comprises Customer Service Design (CSD) and Portfolio Innovation & Management (PI&M), Presales Maintenance and the supporting team, Operational Excellence. 

What you’ll do 

• Develop and coordinate an efficient Maintenance / Field & Lifecycle Services (FLS) service design based on our maintenance and FLS service range and the national or international customer requirement
• Be responsible for the creation and provision of maintenance service designs, calculations, proposal documents, statements of work and supplementary presentations for the purpose of reviewing and discussing customer RFI's/RFPs
• Create a comprehensive delivery concept (process presentation, feasibility analysis, coordination with internal and external units, ITIL processes and procedures, required tools, interfaces involved)
• Be responsible for creating internal cost calculations, evaluating and verifying them based on experience and benchmarks as well as determining target prices for future service provision
• Assess the risks and opportunities in the current design, including the necessary (counter)measures to limit the risks (risk mitigation)
• Support onboarding of new manufacturers and the creation of new/extended procedures and processes
• Train our sales colleagues on our portfolio

What you’ll need 

• At least 3 years of professional experience in service, support or sales
• Good understanding of the IT service market
• Experience in creating competitive cost calculations, risk identification and assessment as well as service designs for maintenance services
• Experience in dealing with vendors (strategic behaviour, negotiating terms and conditions) 
• Confident demeanour and presentation skills 
• ITIL certified or trained
• Reliable, independent, able to work in a team 
• Good presentation skills
• Good written and spoken English skills

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.