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Senior Technical Consultant - ServiceNow

Location: UK - Mobile England, UK - London, UK - Reading, UK - Nottingham, UK - Hatfield, UK - Birmingham, UK - Manchester, UK - Edinburgh, UK - Liverpool, UK - Leeds, UK - Sheffield, UK - Bristol, UK - Maidenhead | Job-ID: 98844 | Contract type: Standard | Business Unit: Others


Senior Technical Consultant


TU ServiceNow Centre of Excellence


  • A founding ServiceNow partner in the UK with ‘Elite’ Partner status, TeamUltra are now Computacenter’s ‘ServiceNow Centre of Excellence’
  • We have a team of highly skilled architects, project managers, process and technical consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work
  • We have a strong team culture to support and develop our employees, we strive to continuously improve our practice and we take pride in regularly receiving the highest customer satisfaction scores
  • Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice
  • The role reports to the Head of Technical Consulting and works alongside other members of the team for project engagements, the work is mainly remotely based, which provides a lot of autonomy and a duty to be diligent in supporting co-workers


Key Accountabilities and Responsibilities –


  •  Delivering high quality ServiceNow implementations based on business process requirements
  • Ensuring adherence to coding and design standards, and providing technical hand-over documentation
  • Peer reviewing the work of others
  • Able to communicate on complex issues to meet business and customer requirements to avoid escalations
  • Increasing application operating efficiency and adapting to new requirements, as necessary
  • Keep up to date with current and future market developments, technologies, product and strategies
  • According to experience:

o    Provide technical design authority and mentor more junior members of the team

o    Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.

o    Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

  • Assisting with system testing and UAT
  • Contribute to the development of technical procedures and standards
  • Escalate issues in line with company processes to ensure customer demands are met
  • Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
  • Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
  • Regularly updates his/her technical knowledge by participating in internal and external training and certifications


Performance Indicators –


  • Achievement of customer satisfaction targets
  • Effective delivery of quality solutions using Computacenter's methodologies and standards
  • Achievement of utilisation targets
  • Successful handover of technology to internal or customer support function
  • Enhancement of Computacenter's services reputation with customers, vendors, partners & internal audience
  • Participates in team meetings, internal communities, and other knowledge sharing activities
  • Attain and retain ServiceNow Certifications and partner accreditations


Skills and Experience –


  • Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team
  • Proven knowledge and experience in multiple areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques
  • Over 5 years of experience in similar roles within the ServiceNow ecosystem
  • Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
  • Ability to provide technical leadership and support to Process Consultants
  • Software Development Lifecycle experience in Agile and Waterfall projects
  • Open and friendly personality, with ability to be customer facing
  • Be self-managing and capable of working alone or as part of a team
  • Be capable of working with customers and managing their expectations
  • Ability to input into technical solution designs and provide input into bid, project and technical documents
  • Uses active listening skills and probing techniques to understand the priorities and concerns of others

Education and Qualifications -


  • Relevant qualifications (e.g. Degree level Computer Science or related)
  • ServiceNow Certifications – System Administrator, Certified Implementation Specialist in ITSM and other areas


Transferring from Other Disciplines –

  • EITHER candidates who have a strong background in Technical IT management areas AND having a proven aptitude within a scripting / programming environment
  • OR candidates who have solid Software Development experience in Web Technologies (a combination of Server-side and Client-side development in JavaScript, HTML, CSS, PHP, SQL, Ruby, etc.)
  • Knowledge of IT Service Management and ITIL processes is very helpful
  • Candidates with experience managing a competitor tool (e.g. Remedy) must be able to give evidence of strong programming / software development skills
  • Training into ServiceNow development would be provided, candidates with 5 years+ industrial experience would enter at Mid-Level, with others entering at Junior level
  • Our Technical Consultants are good communicators, customer focussed, independent yet team-minded and see the bigger picture for the solution they are working on


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »