Senior Service Manager

 Location: UK - Mobile England | Job-ID: 208103 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

An exciting opportunity has arisen for a Senior Service Manager to join a Customer in the public sector. This is a Leadership role which will have responsibility for contracted & commercial outcomes, customer experience/relationship and growth. In addition, developing and maintaining strong working relationships across the Account team and the internal service providers, will be critical to your success. 

What you'll do:

The successful Senior Service manager will be responsible for;-

• Accountable for all Services delivered to our Contractual and Professional Services customers.
• You will provide leadership and management of the “virtual” customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.
• You will cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities.
• Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customer’s objectives how to convert these into opportunities for Computacenter.

Where the role fits;-

• You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required;
• You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan;
• As the Service lead you will interface with Group Managed Services, Professional Services, Group Technology services, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes;
• You’ll work with Group Managed Services Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.

 
What you'll need:

Motivated to Succeed as a Team:

• You’ll set clear direction, goals and measures of success and you will enable and engage your team (both direct and virtual) to understand what success looks like;
• You’ll ensure the goals and targets set for your team are aligned to the UK Country Unit and UK Services goals and objectives;
• You’ll create an environment enabling your team to be successful in the roles they perform, based on trust, commitment and autonomy;
• You’ll focus on leadership and coaching of your team, recognising that we deliver success through our people and that investment from you as a leader in them is key to that success.

Mentality and Mindset:

• You’ll be eager to learn and interested in new thinking, new ways of working and new industry developments;
• You’ll have a dedicated interest in your own and your teams’ development, investing time in both; 
• You’ll maintain an active and broad understanding of your customers business and industry;
• You’ll maintain an active interest and understanding of the developments of Computacenter solutions (i.e. Services Catalogue), the IT Services industry and new technologies and products related to our market and offerings.

Collaborative and Inclusive:

• You’ll actively share and collaborate across your own sector and the wider UK Services business;
• You’ll make use of Computacenter group innovations, Customer Experience and best practice resources to drive maximum value for your customers, and share that value with other customer accounts;
• You’ll actively promote diversity and inclusion within your own team and those you interact with, being aware of unconscious bias and cultural differences and ensuring everyone has a voice and an opportunity to contribute and develop.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.