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Senior Service Designer

Location: UK - Mobile England | Job-ID: 109361 | Contract type: Standard | Business Unit: Others

 

Are you looking for a Senior Service Designer position within a global technology reseller? Do you have experience in Service design within a presales team? Are you looking for a position that will offer you the opportunity to contribute to large complex bids?
 
If the answer is yes, then Computacenter may have the opportunity you are looking for!
 
We are currently recruiting for a Senior Service designer to work in our presales function that will provide high level consultancy to our internal team and customers. You will be assessing customer requirements to develop service designs, and ensure the costings are both commercially viable and competitive in complex contractual services. You will create the best method of delivering solutions to the customer and play a key role in shaping the service offerings.

This is an excellent opportunity if you like a varied role where no customer or opportunity is the same. You will have the opportunity to collaborate and contribute to securing large managed service deals including professional services and product that with allow you to develop your skills and experience through out your career. We offer a fantastic culture that will support you and allow you to build your brand and drive your own career path.
 
Job Responsibilities

  • Assess and clarify customer requirements 
  • Map requirements against our existing capabilities
  • Maximise the opportunities to utilise the Shared Service Factory and other core propositions
  • Considers services outside of our existing capabilities
  • Supports the development of the Transition & Transformation services/activities and commercials
  • Supports Solution Manager in developing the solution/design (technical, operational, commercial) 
  • Lead the functional and Commercial Design while working in collaboration with Solution Managers and Sales Specialists as a primary member of the pre-sales function
  • Creates costing for developed services across the entire scope of desktop and enterprise environments.
  • Agrees solution & costing with ISP's
  • Work as part of a team on complex global solutions to ensure that hand over to relevant support organisation is successfully completed.
  • Creates non-complex pricing and complex pricing if required

 
The Ideal Candidate

  • Good working knowledge of relevant commercial tools and systems e.g. cost & pricing tools, maintenance & logistics, resource planning and project planning
  • Track record of successful service design within an IT reseller
  • Broad knowledge of the business benefits that technical solutions & services can provide
  • Excellent stakeholder management skills with the ability to adapt communication styles to audience.
  • Self-motivated with the ability to prioritise own workload
  • Demonstrating a creative and analytical approach to problem solving
  • Able to build and maintain effective working relationships
  • Excellent excel skills, formula’s pivot tables, analysing and interpreting data

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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