Share this Job
Apply now »

Senior Service Designer

Location: UK - Mobile England | Job-ID: 44222 | Contract type: Standard | Business Unit: Others


Are you looking for a Senior Service Designer position within a global technology reseller? Do you have experience in Service design within a presales team? Are you looking for a position that will offer you the opportunity to contribute to large complex bids?


If the answer is yes, then Computacenter may have the opportunity you are looking for!


We are currently recruiting for a Senior Service designer to work in our presales function that will provide high level consultancy to our internal team and customers. Managing and developing a team to ensure efficiency and create the best method of delivering solutions. Identifying the customer requirements and shape the way services are delivered.


Job Responsibilities

  • Manage and implement projects relevant to specialist area
  • Manage, develop and coach team of staff and implement performance management solutions where required
  • Assess situations, issues and opportunities and escalate when appropriate and act as a point of escalation on complex issues providing appropriate support to other team members
  • Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
  • Establishes productive relationships and networks at Senior Management level to build and maintain customer relationships
  • Responsible for managing budget/ P&L to maintain spend in line with budgetary limitations
  • Responsible for the adoption of best practice and service offerings to ensure consistency of service
  • Makes decisions which impact on the success of assigned projects i.e. results, deadlines and budget
  • Provide high quality and accurate service design, compliant to customer requirements as much as possible
  • Create accurate documentation of the service design, updated in a timely manner and stored centrally
  • Assess commitments, risks and dependencies are documented and communicated effectively
  • Contribute to business strategy in order to help grow and develop the business


The Ideal Candidate

  • Good working knowledge of relevant commercial tools and systems e.g. cost & pricing tools, maintenance & logistics, resource planning and project planning
  • Track record of successful service design with in an IT reseller
  • Broad knowledge of the business benefits that technical solutions & services can provide
  • Excellent communication and presentation skills, with the ability to present at internal and external audiences
  • Ability to prioritise own workload
  • Demonstrating a creative and analytical approach to problem solving
  • Able to build and maintain effective working relationships
  • ITIL qualified


Interested? Apply today to be considered!


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »