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Programme Manager - Smart Infrastructure

 Location: UK - Mobile England | Job-ID: 207229 | Contract type: Standard | Business Unit: Project Management

Smart Infrastructure Programme Manager (PGM)


Life on the team
As a Programme Manager (PGM) in Computacenter’s Smart Infrastructure team you’ll be responsible for programmes and/or large complex assignments that deliver significant change activities that may include Business and Transformational activity. 
You will lead and manage a team of Project Managers, be responsible for the overall business outcome and will assure and govern the assignments to ensure it meets Computacenter’s and the Customer’s requirements and needs. 
Your scope of activity will range from the development of the delivery approach used by Computacenter, the delivery definition for specific programme(s), the development of propositions and supporting the development of proposals within pre-sales. You may also be responsible for the successful delivery of assignments from inception through to completion. 
You will also be responsible for the line management, motivation, and day-to-day performance management of your own project management team.


What you’ll do
o    Be fluent in and adhere to our methodologies for delivering engagement outcomes and work with the customer and sales teams to agree how assignments fit into the customer governance cycle and needs. 
o    Whether in pre-sales, assurance, or delivery, you will manage the assignments to ensure they are delivered within the agreed timeframe and budget to deliver the defined outcomes and benefits, maintaining excellent levels of customer satisfaction. 
o    Undertake formal planning for dealing with stakeholders and influence stakeholder attitudes and contributions as necessary to deliver assignment outcomes.
o    Understand the business demand to effectively forecast resource requirements.
o    Manage the identified resources (from all delivery parties) necessary to deliver the agreed assignment outcomes in the required timescales according to the agreed business case. This should include optimisation of resources across multiple assignments. 
o    Plan and distribute workload for the team to ensure operational efficiency and effectiveness of the aligned team. 
o    Grow the Practice by building an effective delivery capability and a skilled team to work closely with sales/service/sector.
o    Demonstrate leadership to the business stakeholders involved in delivery of the capability, thus enabling the realisation of the benefits. 
o    Act as the subject matter expert with customer and account to recommend and implement appropriate methodologies and assignment structures. 
o    Create and maintain an assignment plan. Be able to define a top-level plan and ensure it is tracked and interpreted with the use of appropriate tools.  
o    Implement and manage appropriate governance based upon Computacenter and customer requirements and existing processes. 
o    Manage risks, issues, and dependencies as appropriate. 
o    Manage relevant escalations to resolution. 
o    Manage third party and delivery teams, ensuring they meet their obligations in accordance with approved statements of work.   
o    Leadership and line management of a Team of Project Managers, including operational management, coaching, development, and performance management.


What you’ll need  

•    You will have a strong technical knowledge and experience of Network Cabling, LAN and WLAN and the ability to articulate the benefits in line with Computacenter’s propositions.  
•    Health & Safety CDM knowledge. 
•    A demonstrable track record of delivering complex, high-risk assignments/multiple successful programmes. 
•    Demonstrable leadership skills and personal gravitas.  
•    Excellent interpersonal skills and ability to build and maintain relationships.  
•    Ability to apply a variety of influencing skills to enable the required outcomes for your stakeholders and to enable positive assignment outcomes. 
•    An interest or skills in people management and development.
•    Ideally trained in project and programme management methodology, for example, MSP, Prince2, Agile Techniques. 
•    Familiarity with the latest technologies and the ability to articulate the benefits in line with Computacenter’s propositions.  
•    A proven track record in assurance, governance, and business management. 
•    Ability to apply a variety of approaches including Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs and to resolve conflicts. 
•    Understand and be able to articulate the wider context of the assignment you are leading. 
•    Ability to articulate the value of programme and project management to internal and external customers.  
•    Excellent literacy and numeracy skills. 



About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 

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