Operations Manager

 Location: UK - Mobile England, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading | Job-ID: 213594 | Contract type: Standard | Business Unit: Purchasing & Supply Chain

Life on the team 

A fantastic opportunity has arisen for a role as Operations Manager to join Computacenter’s dynamic and rapidly expanding Commercial Device Support organisation in Group Managed Service (GMS). CDS  are a highly experienced, skilled team of centralised global subject matter experts working in collaboration with CC teams and partners to support and deliver end to end lifecycle services.
You will be responsible for all operational stock related activities for a range of CC customers to deliver on contractual requirements for our Device Lifecycle Management (DLM) service offering. The activities in collaboration with the Global Stock Level Manager(s) will include but not limited to the Repair process, replenishments processes, spare part ordering & disposal process

What you’ll do 

Operations Management

•    Initiation & presentation of KPI measures including relevant parameters to monitor repair cycle, parts supply & disposal demand 
•    Produce / run / interpret monthly analytics data, apply logic-engines and define required action for relevant devices
•    Managing transfer order replenishments to success
•    Detection of quality & process problems, derivation, and implementation of appropriate improvement measures

•    Collaborate with engineers, team leaders and partners to optimise existing ticket processes relating to stock movements

Team (functional responsibility) 

•    Collaborate with Global Stock Level Manager to enable sufficient processing
•    Organisation and implementation of regular operational interface and cross functional meetings 
•    Active participation in transition and project meetings, ensuring a timely flow of information
•    Passing on knowledge standards and training and supporting new employees

Projects & Change Management

•    Support in projects to optimise / expand existing services (operational processes/ systems and transactions / IS interfaces)
•    Identifying process deltas and continuously drive optimization to automate and improve existing processes or work steps
•    Actively participate in "Change management activities" and projects

What you’ll need 

•    Must have or be willing to obtain SC Security Clearance
•    Professional experience or studies in a commercial or business administration position (at least 5 years of professional experience within the IT industry).
•    Very good analytical skills and a pronounced understanding of numbers as well as the preparation and presentation of data
•    Very good process, manufacturer and company knowledge in the field of maintenance
•    High level of self-motivation and independent working style in the implementation of individual or team-oriented objectives
•    Ability to make decisions and implement them quickly and sustainably strong,  strategic thinking skills
•    High level of problem-solving competence and solution-oriented approach as well as entrepreneurial and process-oriented thinking and acting
•    High degree of reliability, distinct ability to work in a team, resilience and flexibility even in stressful situations
•    Very good experience in the use of applications (SAP, MS Office applications (esp. Excel PowerPoint, Data Cubes, Access databases (Power BI)
•    Strong communication skills (internal and external contact at all levels)
•    Good time management and self-organisation, ability to work in a structured manner even under pressure
•    Flexibility & willingness to travel

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.