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Lead Security Incident Manager

Location: UK - Mobile England, UK - London, UK - Reading, UK - Birmingham, UK - Edinburgh, UK - Leeds, UK - Liverpool | Job-ID: 139641 | Contract type: Standard | Business Unit: Inhouse IT


Team overview


Our Group Information Assurance function is responsible for the security management of Computacenter’s information assets and those of our Managed Service customers.


Our mission statement is: To facilitate the identification and operation of all applicable requirements to security compliance, safeguarding valued and valuable information. We work in collaboration with the business to achieve strategic objectives by driving the adoption of best practice methodologies, whilst focusing on continual improvement to enhance our customer experience.

Continued growth means we are again looking to add to our team. We have a fantastic opportunity for you to join us at Computacenter as we grow out our Internal Incident response team.


As a Lead Security Incident Manager, working within the Cyber Security Group (CSG), you’ll be responsible for managing, documenting, communicating, and tracking all security incidents and events impacting Computacenter.  You’ll work closely with Group Information Assurance teams, as well as other Operational teams across Computacenter, to support operations and service resilience.


You’ll be leading them through efficient response and communication, to contain and eradicate cyber threats, as well as assist the business with recovery.  You’ll have or be able to obtain relevant security clearance



What you’ll be doing



  • Play a key role in the Computacenter Cyber Security Incident Response Team (CSIRT) and Security Operations.
  • Manage security incidents, end to end, in line with SLAs and the Computacenter Cyber security incident management processes.
  • Coordination of post-incident activities to move incident to closure.
  • Conduct post incident reviews and create post incident report with recommendations to avoid future occurrence.
  • Provide regular oral/written reporting and analytics to a broad range of stakeholders which includes technical staff and senior leadership.
  • Develop and distribute executive-level summaries of cyber incidents and events which impact Computacenter assets, data, and third parties.
  • Create strong and supportive working relationships across a broad range of Computacenter stakeholders within their geography, including Major Incident Management (MIM) and Crisis Management teams.
  • Participate in proactive security incident management exercises (red / blue teaming) including scenario development and feeding findings into service improvement initiatives.
  • Participate in Business Continuity / Disaster Recovery exercises including scenario development and feeding findings into service improvement initiatives.
  • Support the global implementation and continuous improvement of the Computacenter security incident management operating model, framework, associated processes and tooling.
  • Apply knowledge of complex IT networks to reduce risk across Computacenter.
  • Deliver specialist investigation and analysis on cyber security incidents to support the Computacenter Cyber Security Incident Response Team (CSIRT).
  • Analyse incident management performance; observe trends, identify and prioritise corrective actions.
  • Identify and enhance processes where automation has the potential to improve efficiency




What you’ll bring



  • Significant experience in end-to-end information security incident management, mitigating and addressing threat vectors including but not limited to infrastructure, applications, network and cloud solutions.
  • Strong attention for detail and the ability to manage multiple simultaneous incidents
  • Experience with Security Incident response frameworks such as NIST and SANS
  • Understanding of information assurance standards and frameworks including ISO 27001, CIS, NIST, Cyber essentials/Essentials Plus, GDPR.
  • Recognised information security and/or information technology industry certification (CISSP, CISA, CISM, GIAC or equivalent
  • Good presentation, communication and report writing skills with the ability to present complex technical details in a simple business context .
  • Good organisational and time management skills.
  • Ability to take responsibility for own actions and ability to perform in a structured manner and to strict deadlines with ability to build open and constructive working relationships with support teams
  • Proven experience in the creation of security processes, playbooks and collateral Ability to produce meaningful MI to present to different levels of key stakeholders
  • Working in a fast paced, shared services matrix environment.



Why should you join the GIA Team at Computacenter



This is an excellent opportunity to join the GIA team within Computacenter so what’s in it for you?


You will be working within a diverse and inclusive team that is truly collaborative whether we are in the office or a remote environment. This is a brand-new role to our organisation so you will have the chance to shape the opportunity,  whilst working in a global complex organisation.


Computacenter invests heavily in our people so you also can grow and develop your career working with leading technologies.


If this sounds like an opportunity for you apply today and lets have a chat.



Current information for our applicants



We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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