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Lead Delivery Manager - International

Location: UK - Mobile England, Spain - Barcelona, UK - Birmingham, UK - Edinburgh, UK - Hatfield, UK - London, UK - Manchester, UK - Nottingham, UK - Reading, UK - Sheffield | Job-ID: 200010 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

As a Lead Delivery Manager, you will be accountable for leading and managing service and change delivery on a large industrial customer in 17 countries in Europe. The team consists of about 40 on site engineers and 4 Team Leaders. The service we provide is deskside support/onsite service.
 
You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation.  This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence.

You will be working in an international team both from CC, partners and the customer. Collaborating with people from other cultures, languages, different processes, leading the team to success and fulfil the contractual requirements. Inspiring both OSS, partners and customers with a cooperative way of working.

 

What you'll be doing? 

 

On a day-to-day basis this looks like:
 
Delivery Leadership Management

  • Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organisation.
  • Constantly drive us to do better for our customer and our own organisation.  
  • Objectively manage performance of our internal and partner delivery teams.
  • Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve.
  • Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
  • Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks

 
Business Management

  • You’ll work with the Delivery Lead as well as other regional leads around the globe and the Service Management team.
  • You will collaborate with Group Services and other colleagues as well as with partner organisations from other countries without CC representation, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer.
  • You’ll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.

 
Contract Management

  • You’ll support the Delivery Lead and the Service Management team in the development, negotiation, and agreement of contract changes within the Customer account
  • You’ll support the management of the contract schedules that relate to your scope of service.  
  • You’ll ensure compliance and manage exceptions.

 
Financial Management

  • You’ll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines.

 
Relationship Management

  • You’ll work with the Delivery Lead and Service Management team to define and support the engagement strategy with the customer and other stakeholders
  • You are the primary interface to several senior stakeholders within the customer organisation in each country.  You’ll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
  • You are the interface for our partners in countries without Computacenter representation.
  • You are the interface to CC internal departments like TRG, GSBO, EHS or working council
  • Governance: Perform regular service meetings with the customer

 
People Management

  • Perform all Line Management responsibilities for all Direct Reports.  Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed.
  • Manage and support all employees in countries where we collaborate with partners.
  • Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention
  • Support the communications strategy in support of the account and employee engagement strategies. 

 
What you’ll bring:

 

  • Experience managing & delivering complex services utilising offshore capabilities 
  • Demonstratable experience managing customer relationships at a senior level
  • Experience managing an Onsite Service.
  • You’ll be an experienced practitioner in IT Service Management.  
  • You’ll know that it’s not all about ITIL.  You’ll be able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.
  • You are an experienced leader, and you know how to manage, support and motivate employees with different cultural and national background.
     


Why should you join the Delivery Team at Computacenter.


This is a fantastic opportunity for you to join a new team, giving you the ability to contribute to the processes and success of this team. You will also be able to develop your career with us. Computacenter invest heavily in our people, ensuring you are constantly evolving. 
We are a company where people matter. We are diverse, flexible, and open. We offer a friendly, supportive and an open working environment without too much fuss about hierarchy.  We have a can-do attitude, and we aim to support and grow our Computacenter family in whichever direction they choose to go, be that up or to a completely new part of the business.

We are proud that Computacenter is a place where people matter just as we are of our managers who are real advocates for their people, helping them to power their personal development and enabling them to reach their full potential.  We may be international in our reach and reputation, but you will be empowered to be able to influence what goes on and to make a real impact!

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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