International Customer Associate

Location: UK - Mobile England, UK - London, UK - Reading, UK - Nottingham, UK - Manchester, UK - Edinburgh, UK - Milton Keynes, UK - Hatfield | Job-ID: 210818 | Contract type: Fixed Term Contract | Business Unit: Inside Sales

Life on the team 

We are now looking for 4 FTC International Customer Specialists to join our team in the UK due to growth, you will be work remotely 2pm through to 10pm on a year’s fixed term contract.  Full and Part time hours will be considered. 

Joining the International business support team offers a unique opportunity to collaborate with diverse cultures, developing invaluable global business skills. 

You will be part of a dynamic environment that fosters innovation and growth, making a real impact on our global operations for our worldwide customers.

What you’ll do 

You’ll be responsible for the presales and post sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.

This will include:

• Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
• Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO’s and invoices
• Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export with our Trade Compliance.
• Prompt processing of orders, credits and rebills in SAP
• Accountable for the management of customer stock (buy & store, Inventory and contract stock) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
• Supports standard customer reporting requirements as required (as identified through the standard service description)
• Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
• Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
• Maintains systems awareness training to stay up to date for any changes
• Maintains a sufficient level of understanding of exporting regulations to ensure compliance and correct tax handling
• Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.

What you’ll need

• Experience of working Sales Operations and Customer Service roles
• Some experience in handling large, complex, and international customer orders and projects
• Customer and sales orientation
• Reliability, conscientiousness, sense of responsibility and initiative
• Basic knowledge of project coordination
• Ability to work in a team, on their own, with the ability to prioritise workload
• Knowledge of the major IT manufacturers and their products
• Adds value to team efforts by sharing knowledge and ideas 
• Able to articulate the service the customer requires and delivers to that standard 
• Can use active listening skills and probing techniques to understand the priorities and concerns of others 
• Strong communication skills 
• Willingness to travel
• Some knowledge of SAP (SD Module), Salesforce, MS Office, E-Business Tools.

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter