IT Support Technician

Location: UK - Mobile England, UK - Leeds | Job-ID: 209077 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

We provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. We can also provide basic Wintel server installation, configuration, administration and break fix repairs.

We support multiple business across the UK with their IT services, with our Engineers working at our customer sites to provide hands on support.

What you’ll do

• The role will be based onsite across a number of our customers offices across the Yorkshire area
• Provide basic to intermediate level desktop installation
• Configuration, support and troubleshooting services in the Wintel environment
• Providing basic desktop support, offering simple fixes and fixing known errors 
• Provide effective and efficient customer service to the customer
• Communicate with the customer keeping them informed progress to avoid escalations
• Becoming hardware and software skilled and accredited through the appropriate vendor training programmes.
   

What you’ll need

• Experience of working in an IT support role, ideally in a corporate environment
• Desire to further your career in desktop support in a corporate setting
• To be eligible for SC and DV clearance
• Customer focussed, happy to provide great service to users in a professional environment
• Adaptable and welcoming of change and communicating change to customers
• Great customer facing skills with the ability to build rapport with customers at all levels
• Ability to develop technical skills.
   

Additional information

Country: UK
Location:  Coving Yorkshire area
Hours: 37.5 (7.5 per day between 7am and 7pm)

Role Type: Permanent  

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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