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Enterprise Technical Lead

Location: UK - Mobile England, UK - Birmingham, UK - Cust. Site ENG | Job-ID: 62161 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

Job Title: Enterprise Technical Lead

 

Description: This role is for a senior technical leader role focused on the Computacenter services delivered into our Managed Services customers. The successful applicant will be aligned to one of our major customers to lead our Group Delivery Services on all technical aspects.

 

The role will be flexible spending appropriate time within our Uk based customer locations and our Computacenter offices.

 

Overview: The objective of this role is to create a single person who is accountable to lead all technical services delivered to a customer by Computacenter’s Group Delivery function. This will require strong relationship to be built across all technical delivery teams, our partners, stakeholders, and the customer.

 

This role will define the way Computacenter deliver technical services into the customer and be the driving force for such things as complex Major Incident Resolution, Innovation and Automation, design approval for support and development of a more proactive deliver of technical services.

 

Technology Landscape – vBlock Techology (EMC Storage, CISCO UCS technology & VMware vSphere). Cisco networking(Nexus), NetScalar, Data Domain, Veritas Netbackup and Veeam. MS Windows Server, MS Exchange 2016 Server, Citrix XenApp

 

Key Accountabilities:

  • Face of Technology into the customer and Delivery Leadership
  • Work with the Customer technical and service representatives to develop trusted and working relationship to improve the service to end users.
  • Ensuring that all the technical stakeholders communicate with each other effectively acting as a bridge that links Innovation, Design, Projects, Operational teams, Capabilities, Partners, the customer and their suppliers. 
  • Identification of proactive tooling, config, and data sets for end-to-end customer environment.
  • Understanding and communicating any impact within the customers business.
  • Design Authority and sign off for all major changes to customer environment.
  • Decisive, knowing where to prioritise in times of escalation.
  • Protects the support teams ensuring that standard processes are followed.
  • Confident, can defend the team's position and will not be swayed by loudest voice.
  • Often based on customer site to build relationship and customer understanding.
  • The ability to build strong relationships into all relevant teams and functions within GIO. Creating a team ethos and strong example for others in delivering a customer focused and proactive service.

 

Responsibilities:

  • Own the technical delivery into Computacenter the Customer and Computacenter Service Management.
  • Technical Leadership on Complex Major Incidents Actively support continuous improvement.
  • Ownership of the end-to-end customer environment including interfaces outside of Computacenter.
  • Ownership of technical improvements learnt from Major Incidents, Projects and recommendations from BAU.
  • Delivery of major technical improvement initiatives in a timely manner, working with other parties to aid delivery.
  • Support in the development of the technical teams by sharing information, knowledge, skills and customer insight.
  • Collate and define technical risks on the account, drive internal GIO items and highlight customer items.
  • Ensure the ongoing drive for the delivery of a proactive service and Automation.

 

Preferred Experience:

  • Broad technical experience across Workplace, Network, data centre and cloud technologies
  • Very good understanding of technical delivery via a managed service
  • Experience of leading technical projects
  • Experience of working in large IT operations across multiple technologies.
  • Excellent communication skills, with the ability to converse with people at all levels within an organisation.

 

Skills/Abilities.

  • Abilities to manage stakeholders at all levels, across customers, third Parties and Computacenter.
  • Ability to work across multiple technologies, with a level of understanding to translate between deep technical discussions and overviews to non-technical stakeholders.
  • Ability to inspire and encourage the internal teams to improve and develop a more proactive delivery.
  • Ability to present large internal and external audiences.
  • Ability to direct large virtual teams.

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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