Service Desk Analyst

 Location: UK - Milton Keynes | Job-ID: 213515 | Contract type: Standard | Business Unit: Service Desk

Life on the team

Job Title: Service Desk Analyst
Location: Milton Keynes, UK
Company: Computacenter
Job Type: Full-Time - This does cover a soft-shift pattern - 5 days

Additional Comments: Due to the level of security clearance required, only UK nationals will be considered.

About the Role:
Computacenter is seeking a motivated and customer-focused Service Desk Analyst to join our team in Milton Keynes. In this role, you’ll be delivering first-line IT support and exceptional service desk assistance to one of our key clients. If you’re enthusiastic about technology and thrive in a fast-paced environment, this could be the perfect role for you.

What you’ll do

• Act as the first point of contact for all IT support queries via phone, email, or ticketing system
• Queue Management
• Troubleshoot technical issues and provide timely solutions or escalate as needed
• Accurately log incidents and requests into the service management tool
• Follow established procedures and knowledge articles to resolve issues
• Maintain excellent communication with users throughout the resolution process
• Support wider IT teams by identifying recurring problems and suggesting improvements

What you’ll need to

• Previous experience in a service desk or IT support role
• Strong communication and customer service skills
• Basic understanding of IT systems, including Windows OS, Microsoft Office, and networking fundamentals
• Ability to work under pressure and meet SLAs
• A collaborative team player with a problem-solving mindset

Desirable:

• ITIL Foundation certification
• Experience supporting enterprise environments
• Familiarity with remote support tools and service management platforms (e.g., ServiceNow)

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.