Senior Operational Excellence Specialist

Location: UK - Milton Keynes, UK - Hatfield, UK - Nottingham | Job-ID: 217500 | Contract type: Fixed Term Contract | Business Unit: Information Technology

Senior Operational Excellence Specialist 

1 year fixed term contract - UK based

Life on the team 

The Senior Operational Excellence Specialist will work across Group Managed Services to drive changes to reduce our cost to serve and improve Total Experience. Responsible for managing a portfolio of customers. Support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools. Driving change applying the operational excellence framework.   

What you’ll do 

Delivering against in-life commitments 

• Driving and tracking the delivery of in life contractual commitments
• Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with Operations and Deliver Leadership
• Providing support for the adoption of technologies and channel shift activities
• Benefit realisation tracking and delivery
• Associated reporting and governance updates 

Total Experience Management 

• Implement Total Experience measurements
• Bring Total Experience data together to drive continual improvement  
• Improve outcomes and journeys for end users and customers  
• Benefit realisation tracking and delivery
• Associated reporting and governance updates 

Matrix Management  

• Validation of continual service optimisations identified and presented 
• Governance and tracking of all matrix managed roles’ adherence to agreed milestones
• Point of escalation for them  

Identifying, driving & delivering automation opportunities  

• Identifying and creating pipeline of opportunities leveraging our Triple A approach  
• Quantification and validation of opportunities
• Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
• Oversight of the E2E process
• Benefit realisation tracking and delivery  
• Associated reporting and governance updates 

Service Model Review 

• Governance of Operational adherence to agreed/defined Service Model
• Identification and escalation of non-standard roles within Operational Delivery
• Benefit realisation tracking and delivery
• Associated reporting and governance updates 

Ad-Hoc Business Request 

• Provide support for Ad hoc business requests, such as but not limited to project support, presales and business case justification  

What you’ll need 

• You have strong operational experience, ideally on a global account and experience interacting directly with customers.
• You will be able to demonstrate where you have driven service improvements in a customer environment.  
• You are proactive, driven and takes ownership and accountability for leading and driving change. 
• You are able forge strong working relationships.
• You should have strong stakeholder management skills and a collaborative approach to engagement.  
• You have proven experience working with Senior management.
• You have a strong network within Group Delivery and Computacenter. 
• You have experience of running virtual team and managing in a matrix managed environment.
• You are an influencer on service Improvement in an efficient way
• You have a good analytical and synthesis mind.
• You have a pro-active and solution-orientated approach.
• You are a curious, critical and out of the box thinking person
• Team spirit is in you, and you are ready to work in a great dynamic team.
• You have communication and interpersonal skills, including listening, relationship building, empathy and awareness of internal and external issues in a calm and polite manner. 
• You understand the importance to work towards ongoing improvement of Total Experience. 

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!