First Line Analyst

Location: UK - Milton Keynes | Job-ID: 207979 | Contract type: Standard | Business Unit: Information Technology

Life on the team

As a SC cleared First Line Analyst at Computacenter you will work predominantly remotely but also occasionally from our Milton Keynes office twice per month. You will be supporting one of our largest customers and work 37.5 hours per week between 7am – 7pm.

What you’ll do

• Call taking
• Queue management
• Good time keeping (Scheduled Adherence)
• Resolutions per day  = 20 Tasks 
• To deliver outstanding service by understanding users IT and business needs
• To provide centralised advice and support to customer in line with contractual arrangements
• Flexible working approach due to working hours
• Provide single point of contact for contract users
• Develop and maintain rapport with end users
• Able to differentiate between numerous customer applications

What you’ll need

• Security Cleared – ideally current Security Clearance to be eligible for the role
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role 
• Good interpersonal skills, basic literacy, and numeracy skills to support in customers language
• Strong communication skills with a proactive approach to solutions
• At least 12 months experience of working on a service desk / call centre
• Customer Service experience is essential at this level
• Ability to perform ticket analysis
   

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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