Service Center Manager

About the role

The Service Center Manager is responsible for overseeing the operations and performance of multiple Service Centers, providing direct leadership to three Service Center Leads. This role ensures alignment with customer requirements, delivery of project scope, and consistent execution across all Service Center locations, customer sites, and other operational hubs supporting the RDD team.

The Service Center Manager provides strategic direction, enforces process discipline, and drives continuous improvement across facilities. This position ensures accurate inventory and logistics management, high-value equipment handling, and operational compliance through HCAP’s inventory management system. The Manager acts as the bridge between Service Center operations and senior leadership, providing insights, recommendations, and metrics to support data-driven decision-making and customer-focused excellence.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

• Leadership & People Management
  • Provide direct leadership, coaching, and development to three Service Center Leads and their respective teams.
  • Define priorities, set performance expectations, and hold teams accountable for results.
  • Build and sustain a culture of safety, accountability, and operational excellence.
  • Partner with business leaders to ensure Service Centers deliver services that align with company objectives and core values.

• Service Center & Inventory Operations
  • Oversee all Service Center functions across multiple locations, ensuring seamless execution of inventory control, logistics, and fulfillment.
  • Ensure high-value equipment and materials are accurately received, staged, stored, and shipped in compliance with quality and security requirements.
  • Drive standardization of processes and procedures across sites to maximize consistency and efficiency.
  • Monitor HCAP system utilization to maintain accurate, real-time inventory data and lifecycle traceability.

• Facility & Process Improvement
  • Serve as the escalation point for issues impacting Service Center operations, proactively resolving barriers to delivery.
  • Provide feedback and recommendations to senior leadership regarding warehouse layout, facility optimization, and process improvement opportunities.
  • Collaborate cross-functionally to implement workflow enhancements and space utilization strategies to support customer requirements and rapid deployment needs.

• Operational Oversight & Reporting
  • Oversee fulfillment and logistics execution across Service Centers, ensuring accuracy, timeliness, and compliance.
  • Maintain audit trails, verify inventory accuracy, and track all movement of high-value equipment.
  • Consolidate reports from Service Center Leads to deliver operational insights, performance metrics, and customer readiness updates to leadership.
  • Support corporate objectives by aligning daily Service Center operations with broader program goals.
• Embrace and support Computacenter’s mission and core values.

What you have

• Proven experience managing multiple warehouse, service center, or logistics teams across multiple locations.
• Legally eligible to work in the United States
• Strong working knowledge of inventory management systems (HCAP preferred), audit requirements, and facility optimization strategies.
• Demonstrated success in people management, process standardization, and cross-functional leadership.
• Excellent communication skills, strategic problem-solving, and ability to influence at all levels.
• Experience with high-value equipment handling, shipping, and compliance.
• Strong organizational skills with ability to prioritize competing demands.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us