Service Center Lead

Position Overview
The Service Center Lead oversees all aspects of operations within the Service Center, ensuring alignment with customer requirements and the full scope of projects. This includes management of activities at the Service Center, at customer sites, and at additional locations supporting the RDD team’s efforts. The Service Center Lead is accountable for independently managing inventory operations, supervising daily service center activity, and maintaining facility operations when leadership is not on-site.

This role ensures accurate receiving, put away, picking, and shipping of equipment, maintains strict inventory integrity, and ensures compliance using HCAP’s inventory management system. Additionally, the Service Center Lead provides continuous feedback to leadership on process improvements, warehouse layout optimization, and operational enhancements to support customer-focused excellence.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Inventory & Service Center Management
  • Lead and manage all inventory control operations, ensuring accuracy across receiving, put away, picking, and shipping of high-value equipment and materials.
  • Oversee and ensure seamless coordination of all service center functions to meet customer requirements and project scope.
  • Independently determine and assign put away locations in line with warehouse strategy and project-specific needs.
  • Maintain accurate, real-time inventory tracking through HCAP’s system and full lifecycle traceability.
  • Proactively resolve discrepancies or barriers impacting inventory integrity or service center operations.
• Team Leadership & Operational Oversight
  • Supervise and guide a small team of staff, assigning daily tasks, ensuring process adherence, and mentoring for performance across service center operations.
  • Provide hands-on leadership by managing the facility daily, ensuring product quality, operational flow, and safety standards are upheld—even in the absence of on-site leadership.
  • Foster a culture of accountability, safety, and efficiency within the service center team.
  • Act as the onsite lead at customer sites or other project locations as needed to maintain consistency and service quality.
• Facility & Process Improvement
  • Serve as the primary onsite point of contact, maintaining smooth operations and addressing any escalations or issues in real-time.
  • Provide regular feedback to leadership on operational challenges, layout recommendations, and process improvement opportunities.
  • Collaborate with cross-functional teams to implement workflow enhancements, space utilization strategies, and customer-focused process improvements.
• Shipping, Picking & Documentation
  • Oversee fulfillment of pick tickets using FIFO methodology, verifying accuracy and completeness of outbound shipments, including high-value equipment.
  • Ensure inventory and equipment are properly staged, labeled, and documented in accordance with quality and compliance standards.
  • Coordinate with logistics and production teams to meet tight delivery schedules and customer deadlines.
• System Integrity & Reporting
  • Maintain full audit trails within HCAP, ensuring all inventory movement—including high-value equipment—is tracked and reported accurately.
  • Generate and share reports on inventory levels, transactional history, service center performance, and project status updates.
  • Support data-driven decision-making through reliable metrics and operational insights.
• Embrace and support Computacenter’s mission and core values.

What you have

• High school diploma or GED required. Associate degree or inventory control certifications preferred.
• Experience: 2+ years in inventory control, or logistics operations.
• Proven experience in inventory control and service center leadership.
• Strong working knowledge of inventory systems, audit requirements, and service center optimization strategies.
• Legally eligible to work in the United States
• Proven experience in inventory control, warehouse leadership, and customer-focused service center operations.
• Strong working knowledge of inventory systems, audit requirements, warehouse optimization strategies, and facility management.
• Ability to operate independently and lead teams across dynamic, multi-location environments.
• Excellent communication skills, problem-solving ability, and attention to detail.
• Strong attention to detail and organizational skills.
• Proficient with warehouse management systems (WMS); experience with HCAP is a plus.
• Familiarity with FIFO practices a service center layout optimization.
• Ability to operate warehouse equipment (forklift certification is an advantage).
• Basic proficiency in Microsoft Office Suite (Excel, Outlook).
• Ability to lift/move items up to 50 pounds.
• Ability to stand, walk, and operate warehouse equipment for extended periods.
• Accountability and reliability
• Process discipline and attention to detail
• Problem-solving and critical thinking
• Commitment to operational excellence and safety

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us