Senior Network Engineer

Computacenter is a technology solution provider that serves business, healthcare and government clients across Canada, with offices in Ottawa and Toronto. We share a common goal with each of these clients: their success. No matter how you measure it, we are dedicated to helping our clients achieve it. In fact, our customer’s success and peace of mind are the driving forces behind everyone and everything we do at Computacenter.

Computacenter's onsite team are responsible for the pro-active support and resolution of specific client issues relating to their IT infrastructure / environment within established SLAs.

Summary of Responsibilities:

• Assist in network design and implementation.
• Provide network support with a variety of operating systems.
• Provide network support to users.
• Provide 24/7 escalated hardware and network support, ensuring quality and speed of problem solving
• Develop and monitor policies for the use of network resources.
• Evaluate and recommend security improvements and system upgrades.
• Monitor network to ensure optimal performance.
• Create and maintain network users/permissions.
• Reviewing and testing new technologies and innovations.
• Create technical support documentation

This position is part of a 5 x 8 shift (M-F) and part of a 24x7x365 support schedule. Shift and workday flexibility is required.

Technical Competencies:

• Cisco CCNA
• Arista Cloud Engineer (ACE) Level 4 (5 or higher preferred)
• Deploying and Supporting Enterprise Wireless

The following experience would be considered an asset:

• Previous experience in supporting Healthcare
• Previous experience with Palo Alto
• Experience using an ITIL based ticketing systems

Knowledge/Core Competencies:

• Strong analytical skills with the ability to collate and interpret data from various sources;
• Ability to assess and prioritize faults and respond or escalate accordingly;

• Able to work independently and take ownership of the assigned work;
• Ability to work in a fast paced environment with a diverse team; and
• Bilingualism (French & English) would be an asset

Education and Experience

• Experience in client-facing IT support role, ideally in 7 x 24 hour operation
• Successful candidate must have, or be eligible to obtain, Federal Government Security Clearance to Level 2 (Secret) as well as CPIC Clearance for Provincial Government

Reliable technology solutions focused on customer success

WHY COMPUTACENTER?
 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
 
WE OFFER A GREAT BENEFITS PACKAGE!
 

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.