Network Analyst

About the role 

Computacenter 's onsite team are responsible for the pro-active support and resolution of specific client issues relating to their IT infrastructure / environment within established SLAs.  

This position is part of a 5 x 8 shift (M-F) and part of a 24x7x365 support schedule. Shift and workday flexibility is required. This position will be supporting locations in Toronto and Greater Hamilton, Ontario area.

What you’ll be doing 

• Perform activation of network ports; 
• Provide network support with a variety of manufacturers and operating systems; 
• Provide network support to users; 
• Provide 24/7 escalated hardware and network support, ensuring quality and speed of problem resolution; 
• Perform various network project tasks as assigned. 

What you have  

• Proven knowledge and troubleshooting experience in networking technologies and vendor products such as Arista and Cisco network switches, Cisco ISE, Arista and Cisco Wireless  in an enterprise environment. 
• Ability to install, configure and support enterprise network switches 
• Network troubleshooting of VPN connections, access layer ports and wireless devices  
• Legal authorization to work in the United States. 

Bonus points 

• Previous experience in supporting Healthcare 
• Experience using an ITIL based ticketing systems and ITSM framework 
• Experience with Ansible 
• Experience with Cisco ISE 
• Cisco CCNA 
• Experience in client-facing IT support role in an enterprise environment, ideally in 7 x 24 hour operation 

Health Care customer requirements
Before working in one of our health care customer facilities it is a requirement to show proof of immunization which is required by the Public Hospitals Act.
In a hospital setting, workers are at potential risk of acquiring a communicable disease. In addition, OMA/OHA protocols under Regulation 965 of the Public Hospitals Act require that all persons carrying out work activities on hospital premises be immune to measles, mumps, rubella and varicella (chickenpox). They also require that individuals be free from active tuberculosis and participate in baseline skin testing. It is also required to have information recorded regarding pertussis vaccination status. Annual influenza vaccination is strongly recommended. For the purposes of the SickKids Staff Immunization & Surveillance Policy, the term "Staff" refers to all persons carrying out work activities within the hospital and includes all employees, physicians, dentists, scientists, volunteers, students, independent contract workers and observers.
 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us