ICT Support Technician Apprentice

| Job-ID: 203137 | Contract type: Fixed Term Contract | 

ICT Support Technician Apprentice

Life on the team

The Technical Resources Group (TRG) provides a flexible means of supplying Technical Resource staff to all Business Units enabling Service Teams, Project Managers and Consultants to call on the correct engineer numbers and skill sets as required. This enables Computacenter to respond more quickly and effectively to changes in the customer environment.

Working alongside our team of highly skilled technicians will help you develop your skills and knowledge and potential to move into other areas of the business.

Salary: £17,000

Start date: 4th September 2023

Location: Chester or Bradford- Please note this role will be based on site full time.

Programme length: 16 months

Contract type: Fixed term

Application process: This will involve an online application and an interview. Please also note there will additional screening required from our training provider.

What you’ll do

For the duration of your programme, you will be studying towards an Information Communications Technician level 3 apprenticeship qualification. Throughout your apprenticeship, you will dedicate 80% of your time to work and 20% to studying toward your qualification.

We are looking for multiple individuals to join our team of engineers working on our customer sites in Chester and Bradford to deliver IT support alongside our team of technicians.

You will also be supporting the following:

• Diagnosing, testing, repairing, and cleaning a range of Laptops, Desktops, Workstations, servers, and handheld devices.
• Using internal IT systems to manage workload, stock levels and communication with end users.
• Opportunity to work on our customer sites and develop great customer service skills.

Alongside your apprenticeship qualification you will also get the opportunity to complete several externally recognised accreditations, some of these include:

• Warranty accreditations with Dell, HP and Lenovo
• Microsoft training in Windows 10 and Office 365
• BCS Level 4 Award in Business Processes
• CompTIA A+
• CompTIA Cloud Essentials+

What you’ll need

• You’ll have a strong interest in IT and a minimum of two GCSEs graded 4-9 (C-A*) including English language and Maths.

• You’ll be driven with a strong work ethic.
• You’ll have a willingness to learn with great attention to detail.
• You’ll be enthusiastic, engaging, and have good communication skills.
• You’ll be proactive and good at managing your time.

What we can offer you

Whilst this is a 16-month contract and we cannot guarantee a permanent job at the end, if you work hard and push yourself in work and on the programme then there is every chance of securing a fantastic role at the end of the apprenticeship.

During your apprenticeship, you will have access to the following.

• Ability to get involved in a variety of different inclusion programmes including our internal Future Talent Community and Employee Impact Groups for Gender, Ethnic Diversity, Accessibility & Well-being, and LGBTQ+ where you can play a key role in helping to shape things like company policy and procedures, training and development, and social events.
• Access to a support network throughout the programme and beyond
• Flexible employee benefits scheme, corporate discounts from well-known retailers, an employer pension and great work-life balance arrangements
• The opportunity to work for a company that is leading the way with its ‘Winning Together for People and our Planet’ sustainability strategy and who also helps customers to meet their sustainability objectives through some of our solutions, helping drive change on a global scale.
• A close-knit apprentice community to support and develop you throughout your programme. This also includes office-based lunches/socials, and a monthly apprentice community call with guest speakers, games, and training sessions.
• Investment in your personal development by having the opportunity to attend additional training courses, which could include workshops on subjects like presentations or building your confidence.

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider and security clearances.

Please note you will not be eligible for this apprenticeship programme if you already hold or are currently working towards a qualification at the same or a higher level in a similar subject i.e. A Level, BTEC, or Degrees in technical subjects.  If you would like to check this before applying, please email millie.franklin@computacenter.com.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their business.