Senior Deskside Engineer

Location: Spain - CS GETAFE | Job-ID: 214338 | Contract type: Fixed Term Contract |

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

Our TRG Team in Spain is looking for a Senior Deskside Engineer with:

Role

•    Identifying and solving various IT issues within the established time and quality (connectivity, application errors, operating system failures, etc.).
•    Configuring and preparing video conference rooms.
•    Organizing and inventorying the warehouse.
•    Installing Microsoft Operating Systems and imaging devices (desktops, laptops, tablets, and PDAs).
•    Installing software and other scripts.
•    Replacing components (hard drives, processors, etc.) in different types of devices (desktops, laptops, tablets, and PDAs).
•    User support.
•    Performing other IT-related tasks following Computacenter's directives.
•    Stock control.
•    Documenting and constantly communicating with different on-site or remote teams.
•    Mobility is required for the technician to provide services at different sites.

Additional tasks to the role

•    Define equipment needed 
•    Check stock 
•    Collect equipment from/to stock 
•    Test equipment 
•    Configure equipment 
•    Install/uninstall equipment in rooms 
•    Create/update/close ServiceNow and Remedy tickets 
•    Update operational procedures 
•    Propose operational improvements 

Concerned equipment:

•    Screens, Touch panels, Digital signage 
•    Fixed phones, CISCO devices 
•    Webcams, Mics 
•    Cables 

Necessary Knowledge:


- Google Suite
- Service Now
- Microsoft Office
- Windows
- iOS
- Jira
- Remedy


Pre-Requisites & Experience:

-    Proven experience of at least 4 years as a Deskside Engineer in a Microsoft environment.
-    Intermediate or Advanced Vocational Training in Computer Science
-    Fluent in English & Spanish
-    NATO nationality

Skills / Behaviours:

•    Excellence in Customer service. 
•    Good communication skills. 
•    Able to self-manage 
•    Adaptability under critical events.
•    Team player. 
•    Organised and efficient. 



Details of the vacancy Information needed:

• Fully presential 
• Monday to Friday coverage with the possibility of on call or weekend interventions. 
• Rotative shifts (8h to 17h or 9h to 18h)
• Vetting consent required
• Pluxee card (Sodexo) 180€/month (11 months/year: 1980€ year) after 3 months and private health insurance (Sanitas) after 6 months

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

#CCwinningtogether