Deskside Engineer

Location: Spain - CS MADRID | Job-ID: 217440 | Contract type: Standard | Business Unit: Technicians

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

Our TRG team is looking for a Deskside Engineer in Alcalá de Henares, Madrid.

Responsabilities

•    Find faults with office environment IT related problems (connectivity, application errors, operating system issues).
•    On-site support.
•    Install current Microsoft operating systems for PC’s, onto a desktop and laptop
•    Load an image onto a desktop and laptop.
•    Load standard software applications such as Microsoft Office or other scripted installs.
•    Install (unpack, connect to the network and test) standard desktops, laptops, printers and peripherals.
•    Replace components in both desktops and laptops (e.g. hard drives, processors, fans etc.).
•    Understand complex desktop and laptop installations and configurations.
•    2nd Line Support of PCs & Laptops.
•    Management of print queues and toner replacement
•    Customer Service.
•    Hands and Eyes support for network infrastructure.
•    Performing other IT related actions as guided by CC.
•    Ensuring all work is carried out to the agreed quality and service levels.

Necessary Knowledge:

- Service Now
- Microsoft Office
- Windows
- iOS

Pre-Requisites & Experience:

-    Proven experience of at least 2 years as a Deskside Technician
-    Intermediate or Advanced Vocational Training in Computer Science
-    Fluent in Spanish & Intermediate English (B1)

Skills / Behaviours:

•    Excellence in Customer service. 
•    Good communication skills. 
•    Able to self-manage 
•    Adaptability under critical events.
•    Team player. 
•    Organised and efficient. 

What we offer:

•    Permanent Contract
•    Fully presential, Monday to Friday 40h/week 08:00 - 17:00
•    Probation period: 6 months
•    Ticket restaurant of 1100€ gross/year (Cobee) after 3 months and Private Health Insurance after 6 months.
•    Free online language classes (GER, FRE, SPA & ENG)
•    Access to an online platform with access to over 1,000 technical courses and preparation programmes for certifications such as ITIL, CompTIA, CCNA, PRINCE2, ORACLE, TOGAF, and many more
•    Training in different skills such as stress management, time management, communication improvement, leadership

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 17,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether