Senior Customer Engineer

About the role 

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 

Salary range: $24/HR - $34/HR USD 

What you’ll be doing 

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. 
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. 
• Provide Technical Leadership in own specific area of expertise. 
• Document and reports on work completed to ensure compliance with Company and Customer Procedures 

 
What you have  

• 5+ years of work experience:
• Ability to work autonomously, prioritize, and self-manage time
• Excellent proficiency in written and verbal communication
• Resiliency/Flexibility
• Familiarity with servicing abroad spectrum of development collaboration tools,
• Including Active Directory, Duo, Yubikey and Google Apps/Suite and SSO
• Proficiency in OSX
• Windows and OSX security fundamentals
• Foundational understanding of Agile
• Conference and Meeting Room Support(Google, Logitech, and Crestron)
• Knowledge and prior use of Ticket-tracking software
• Foundational understanding of authentication protocols such as LDAP
• Networking principles and applications/ technologies(e.g., TCP/UDP protocols, DNS, DHCP, GPO services)
• Experience with ticketing systems such as ServiceNow. 
• You must be authorized to work in the United States. 

 
Bonus points 

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus. 
• ServiceNow experience. 
• Hardware break-fix assistance 
• PC imaging processes and procedures 
• Troubleshooting  
• Mobile phone support 
• Audio Visual support 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us