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Tech Centre Engineer Apprentice

Location: UK - London | Job-ID: 106461 | Contract type: Fixed Term Contract | Business Unit: IT System Engineering (on-site or remote)

 

Wage: £13k

Programme: Level 2 Customer Service apprenticeship with Qube

Start date: March/April 2022
Location: London (based on one of our customer sites)
Contract type: 18 Month Contract
Please ensure that you include a cover letter with your CV

 

Tech Centre Engineer Apprentice

 

You’ll be delivering a customer experience on the Tech Center / Tech Bar that sets us aside from our competitors. You may be the first person that a user meets when they have an issue,  you’re also the person who guides and advises them throughout their issue.

Your success is measured by the user experience and resolution of their issue. You’re proud to represent Computacenter and you get great satisfaction from helping users, developing relationships and building on success.

 

Relational Skills

  • Ability to deliver great customer experience in a very active environment and to be invigorated by constant personal interaction, sometimes this will be the all-important first impression
  • Strong communication skills that let you converse freely and comfortably with small groups as with individual customers
  • You’re passionate about customer service and eager to share that passion with others
  • You’re willing to learn and embrace Computacenter’s service delivery approach
  • You have strong people skills — you’re approachable, a good listener and empathetic
  • Clear communication and able to convey technical solutions to all levels of users 
  • Adaptable to different scenarios (working alone / working in a team)
  • Strong interest in technology, and agility at learning new technologies

 

Technical Characteristics

  • Able to understand user requirements and guide them towards a fix
  • Is familiar with today’s technologies used in the workplace (Windows 7 / 10, Office 365, VPN’s etc)
  • Is willing to learn support of bespoke hardware / software used on customer sites
  • Is familiar with working to SLA’s
  • Is familiar from logging requests / incidents as they come in (Remedy / ServiceNow)

 

Additional Requirements

  • Complete customer specific clearance process
  • Customer sites may have a specific dress code (branded polo shirts), to be supplied by Computacenter

 

What you will get in return:

  • This apprenticeship will give you the qualification of a Level 2 Customer Service practitioner, you will achieve this by splitting your time completing your online course alongside work experience at Computacenter. This apprenticeship lasts for approx.15 months on a fixed term contract with an apprentice wage paid. There is no guarantee of a permanent job at the end of the contract, however successful completion of the apprenticeship programme will mean it is highly likely that you will be offered a full-time position at Computacenter. 

 

As part of the application process can you please submit your CV and a cover letter with your reasons for why you would like to complete an apprenticeship programme.

 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCfuturetalent

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