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Service Director

Location: UK - London | Job-ID: 57943 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

Service Director

 

An opportunity has arisen for a Service Director to join Computacenter on a permanent basis. The role can be based anywhere, but an ability to get to Stratford in London when needed is required.

 

What the Role is:

As a Group Services Service Director, you will be accountable for all Services delivered to our Contractual and Professional Services customers, focussed around three key areas:

People – Leadership and management of the “virtual” customer team, ensuring all are aligned and focussed on the right customer outcomes;

Customer – Ownership of key stakeholder relationships with the customers primarily associated with the Services delivered and growth opportunities identified;

Growth – Growing the Contractual and Professional Services delivered by understanding the customer’s objectives and challenges, and how to convert these into opportunities for Computacenter.

 

Where the Role fits:

 

  • You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team and Delivery partners;
  • You’ll be Computacenter’s primary Service Management presence, leading in terms of all services delivered and services opportunities for Growth, managing customer engagement at a senior level;
  • You will interface with internal Delivery and Projects partners to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality as per the contracted delivery and commercial outcomes.

 

Key Duties of the Role:

 

  • Contract Management: Responsible for us meeting our overall contractual obligations, as well as tracking the customer meeting theirs, taking necessary steps when we, or the customer, are not, including identification, management and mitigation of risks;
  • Commercial Management: Overall responsibility for delivery to the Contractual and Professional Services “as sold” baseline as a minimum, owning the associated P&L and Risk Register;
  • Professional Services: Sign off and oversight of pre-sales and delivery of all projects, driving consistent and successful quality in terms of delivery and commercial outcomes;
  • Collaboration: Owning the One Team approach with Sales and Delivery partners in order to consistently lead relationships, opportunities and in-life change;
  • Growth & New Business: Actively leading the team, together with Sales leadership, identifying and leading the pursuit of opportunities to develop and grow the scope of service, in line with the agreed account plan and strategy;
  • Customer Relationship: Ownership and management of senior (typically C Level and C-1 Level) customer stakeholder relationships in line with driving the customer and CC growth strategy;
  • Leadership: Leading the overall virtual CC team ensuring the team is engaged, aligned, coached and developed;
  • Strategy & Improvement: Understanding the customers strategy and leading the creation and delivery of our account plan and strategy to best fit what the customer needs to achieve.

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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