Service Director

 Location: UK - London | Job-ID: 216693 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

Are you passionate about delivering exceptional IT services and building strong client relationships? At Computacenter, we’re looking for a Services Director to lead and own the delivery of a high-value managed service account. You’ll be the strategic interface between our clients and delivery teams, ensuring outstanding service performance, commercial success, and long-term growth.

What you’ll do

In a nutshell, you will own and be accountable for high value and complex IT Managed Services account. 

As a main point of contact for the customer(s), you’ll cultivate and own key stakeholder relationships and be responsible for the account performance, P&L, contract compliance and risk, strategy alignment between the customer and Computacenter.

You will provide leadership and management of the customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.

Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customer’s objectives and challenges, and how to convert these into opportunities for Computacenter.

This looks like:

• Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Group
• Managed Services, Professional Services and partner organisations to ensure consistent and high-quality service delivery.
• Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
• Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
• Collaboration: Actively drive a One Team approach and Account Plan generation and delivery. Collaborate with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change.
• Customer Experience: Manage the services improvement plan, focusing on the 'in life' transformation of service, contract, commercial, and technical outcomes. Drive initiatives to enhance customer experience.
• Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee all aspects of the P&L. Track and manage commercial risks and obligations.
• Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
  Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.

What you’ll need

• Experience of working in a customer aligned service management role within the IT services industry.
• Experience of leading a team.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Commercial acumen with strong experience managing P&L and contract performance.
• Excellent communication and relationship-building skills.
• Ability to drive strategic growth and manage complex service portfolios.
• Collaborative mindset with a focus on team success and customer satisfaction.
• Active interest in personal and team development.

Additional information

Country: UK

Location: Flexible but must have easy access to London.  Frequent international travel will be a requirement of this role.

Hours: 37.5

Role Type: Permanent

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!