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Order Management Specialist

Location: UK - Edinburgh, UK - London, UK - Hatfield | Job-ID: 139082 | Contract type: Permanent | Business Unit: Office & Administration


Role title: Order Management Specialist

Location: Hybrid-working from Edinburgh

Hours: 37.5 hours per week - 09:00 to 17:30 Monday to Friday

Duration: Permanent


Team overview


Our Sales Order Management team play a crucial part in our business as we process all orders placed through our Sales/Account Management functions for both our national and global clients.


Our role is to ensure all order administration is completed accurately and efficiently, that we deliver on time and on budget as promised - and that we deliver the high service levels both our customers and technology partners know us for.


We’re looking to recruit a Sales Order Management Specialist/Associate to join our fun and friendly team that will provide this effective and efficient administrative support to our sales team.


What you’ll be doing


You’ll be data inputting into our system (SAP), so be prepared for a highly administrative workload. You’ll frequently communicate with key stakeholders – including our customers, suppliers and shipping partners to ensure the delivery of orders.


This will include:

  • Processing customer orders accurately with team SLA targets
  • Ensure all orders are checked to ensure they are correct to quote, configured correctly and in line with sourcing supply
  • Ensure all pricing agreements and applicable discounts are applied to customer orders
  • Liaise with the customer management team and sales team if there are any issues with an order or the specifications
  • Ensure compliance of orders i.e. overseas/global orders
  • Processing returns and ensure credits are processed on system
  • Resolving any order/invoicing queries.

What you’ll bring


We’re looking for someone with experience of working in a busy, fast-paced environment. You’ll need to be a confident administrator, able to process data quickly and quality check information as you go.


We’re also looking for:

  • Previous experience within Sales Order Processing (SOP) / Sales Order Management (SOM) customer service position preferably with in the IT industry
  • Experience in handling large, complex and domestic and international customer orders/projects
  • Able to deliver outstanding customer service
  • Must have excellent attention to detail and problem-solving skills
  • Must be able to work on own initiative
  • Strong communication skills with the ability to build effective relationships
  • Able to work to deadlines
  • Knowledge of project coordination is desirable but not essential.

Current information for our applicants


We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us


Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply now »